Jennifer Watters
Anamosa,IA
Summary
Dynamic Administrative Assistant with proven expertise at AAA Budget Environmental, Inc., excelling in office administration and customer service. Skilled in data entry and file organization, I enhanced workflow efficiency and developed standard operating procedures. Adept at managing multi-line phone systems and fostering strong client relations, ensuring seamless communication and support.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Administrative Assistant
AAA Budget Environmental, Inc
Monticello, IA
11.2023 - Current
- Managed daily office operations, ensuring efficient workflow and organization.
- Manage Rental properties, making sure to get new renters in right away when a house is available to be rented, preparing tenant paperwork such as the lease, deposits for water, took rent and deposit money depositing it properly.
- Answer approximately 30 calls on a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Coordinated scheduling and communication among team members, enhancing collaboration.
- Maintained accurate records and files, improving information retrieval efficiency.
- Assisted in preparing job bids, notifications, job books, supporting executive decision-making.
- Developed standard operating procedures for administrative tasks, ensuring consistency in operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, filing documents, helped with payroll.
- Assisted with all clerical duties given by the boss such as typing letters, researching items to purchase at the best rate.
- Assisted the boss on asbestos inspections by going to the job and taking samples of possible asbestos materials.
- Assisted at the rental properties with cleaning and construction duties such as painting, drywall, flooring, trim work, tearing out walls, assisting in whatever the boss requested me to do.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience for the asbestos guys.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
FMLA Claims Specialist
Sedgwick CMS
Cedar Rapids, IA
08.2018 - 05.2023
- Managed approximately 100 to 200 claims and roughly the same amount of calls per day from customers.
- Reviewed FMLA claims to ensure compliance with federal regulations and company policies.
- Analyzed claim documentation for accuracy and completeness, facilitating timely responses.
- Collaborated with HR departments to provide guidance on employee eligibility and benefits.
- Developed training materials to enhance team understanding of FMLA processes and updates.
- Maintained strict confidentiality when dealing with sensitive personal information pertaining to employee health conditions or family circumstances.
- Conducted regular audits of claim files, ensuring proper documentation and adherence to established protocols.
- Facilitated clear communication between employees, managers, HR teams, and medical providers during all stages of the claim process.
- Handled escalated claim issues, working closely with employees and managers to achieve timely resolutions.
- Ensured compliance with federal and state regulations by staying up-to-date on the latest changes to FMLA laws and guidelines.
Education
High School Diploma -
Midland High School
WyomingSkills
Customer service
Data entry
Computer skills
Office administration
Microsoft Word
Time management
Microsoft Excel
File organization
Microsoft outlook
Customer and client relations
Computer proficiency
Filing
Documentation and recordkeeping
Scheduling and calendar management
Verbal communication
Multi-line phone systems
Certification
I am a certified Notary Public
Timeline
Administrative Assistant
AAA Budget Environmental, Inc
11.2023 - Current
FMLA Claims Specialist
Sedgwick CMS
08.2018 - 05.2023
High School Diploma -
Midland High School