Jennifer Watts

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Increased patient retention rates by consistently delivering exceptional service during appointments and follow-up calls.
• Maintained a clean and sterile work environment for optimal patient safety and infection control measures.
• Expedited procedure setup times without compromising quality or sterility standards, allowing dentists to see more patients per day.
• Enhanced patient satisfaction by effectively communicating procedural details and post-operative instructions.
• Prepared patients for treatment by performing initial assessments, gathering medical history information, and taking diagnostic x-rays when necessary.

• Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
• Reviewed incoming mail for proper date, postage and barcode scans.
• Collaborated with team members to ensure timely processing of high-volume mail shipments.

• Improved workspace organization by rearranging furniture for efficient cleaning access.
• Reduced equipment downtime through regular cleaning and maintenance, ensuring optimal performance.
• Reduced cross-contamination risks by utilizing appropriate cleaning products and techniques.

Determined ideal materials based on surface requirements.

• scheduled clients book keeping