Open To Work
Jennifer Weeker
Taos,NM
Summary
Detail-oriented professional with experience in office administration, customer service, and patient account management. Committed to enhancing organizational efficiency through effective coordination and management. Quick to adapt and skilled in acquiring and applying new knowledge, fostering a culture of continuous improvement.
Overview
7
7
years of professional experience
Work History
Patient Account Representative
PeaceHealth Medical Group
Colorado Springs, Colorado
01.2025 - 01.2026
- Managed patient account inquiries with professionalism and empathy.
- Processed billing information using electronic health record systems.
- Coordinated insurance verification to ensure timely patient appointments and procedures.
- Provided customer service to patients regarding billing inquiries and account information.
- Analyzed claims denials from third party payers and identified potential solutions for reimbursement.
- Researched discrepancies in patient accounts to determine resolutions that enhanced accuracy and patient satisfaction.
Administrative Assistant
Arsolutionsinc
Albuquerque, New Mexico
05.2023 - 12.2024
- Coordinated office operations and organized filing systems, improving accessibility of documents.
- Managed scheduling for meetings and appointments across multiple departments, ensuring efficient use of time and resources.
- Handled incoming correspondence and directed inquiries to appropriate staff members.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Directed customer inquiries to appropriate department personnel.
- Assisted with planning special events by arranging catering, securing venues, and ordering promotional materials to enhance event execution.
- Created travel arrangements and distributed travel details to appropriate personnel.
Receptionist
IEC Electronics
Albuquerque, New Mexico
04.2022 - 04.2023
- Greeted and assisted visitors with professionalism and courtesy.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments and maintained the calendar for office executives.
- Coordinated office supplies inventory to ensure continuous availability for staff.
- Assisted in preparing meeting rooms for conferences and events.
- Managed incoming mail and packages, ensuring prompt distribution to staff.
- Managed scheduling of appointments for executives to optimize time.
Customer Service Representative
New Mexico Human Services Department
Albuquerque, New Mexico
03.2019 - 03.2022
- Answered customer inquiries, delivering accurate information regarding products and services to enhance customer understanding.
- Resolved customer complaints promptly, delivering excellent service and fostering positive customer relationships.
- Assisted clients with inquiries regarding benefits and services.
- Educated clients on available resources and eligibility requirements.
- Handled an average of 72 inbound and outbound calls daily to assist customers.
- Managed case files and documentation for service requests, ensuring all information was organized for efficient follow-up.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Documented interactions in the customer management system accurately.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Associate of Applied Science - Social Work
New Mexico State University
Las Cruces, NM05-2004
Bachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO03-2026
Skills
- Health records
- Insurance verification
- Payment processing
- Account management
- Data entry
- Appointment scheduling
- Customer service
- Office administration
- Phone proficiency
- Effective communication
- Travel coordination
- Positive and professional
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteSalary Range
$16/hr - $21/hrTimeline
Patient Account Representative
PeaceHealth Medical Group
01.2025 - 01.2026
Administrative Assistant
Arsolutionsinc
05.2023 - 12.2024
Receptionist
IEC Electronics
04.2022 - 04.2023
Customer Service Representative
New Mexico Human Services Department
03.2019 - 03.2022
Associate of Applied Science - Social Work
New Mexico State University
Bachelor of Science - Criminal Justice
Colorado Technical University