Jennifer Welch

Taking care of every need of a very elderly couple.

• Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
• Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
• Developed individualized care plans based on assessments of clients' needs and preferences.
• Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
• Developed individualized care plans for each client based on their unique needs.
• Observed safety precautions related to infection control practices in all areas where duties are performed.
• Provided respite care services for family members who need relief from caring for their ill relative.
• Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
• Administered medications as directed and documented medication administration in accordance with established policies and procedures.
• Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
• Monitored patient vital signs and reported changes to physician or nurse.
• Educated family members about how best to provide care for their loved one at home after discharge from facility or hospital setting.
• Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
• Transported clients to medical appointments or other destinations when necessary.
• Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
• Provided emotional support to both patients and families during difficult times.
• Responded quickly and appropriately to emergency situations involving assigned patients.
• Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
• Promoted positive morale among patients by providing emotional support during difficult times.
• Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
• Participated in team meetings regarding patient care planning and implementation activities.
• Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
• Documented care provided and submitted notes to supervisor.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Assisted clients with bathing, dressing, and incontinence care.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Educated patients and families on health care needs, conditions, and options.
• Maintained clean and well-organized environment for client happiness and safety.
• Tracked and reported clients' progress based on observations and conversations.
• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Improved patient outlook and daily living through compassionate care.
• Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
• Managed patient transportation and appointment scheduling.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Helped client with medication self-administration.
• Assisted with client personal care needs to foster independence and well-being.
• Recognized emergency situations and implemented appropriate procedures.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
• Provided entertainment and companionship through conversation, reading, and board games.
• Checked patients' pulse, temperature and respiration.
• Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
• Directed patients in prescribed exercises or in use of braces or artificial limbs.
• Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
• Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
• Delivered high level of assistance with cooking, meal preparation, and shopping.
• Documented patient status and reported changes in care needs.
• Transported individuals to medical appointments and assisted with errands.
• Planned, prepared or served meals to patients according to prescribed diets.
• Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
• Provided patients and families with emotional support and instruction.
• Accompanied clients to doctors' offices or on other trips outside home.
• Maintained records of patient care, progress or problems to report and discuss observations.
• Cared for disabled children or children with sick or disabled parents.
• Assisted clients with proper exercises and rehabilitation.
• Planned optimal meals based on established nutritional plans.
• Administered prescribed medications under direction from physician.
• Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.

• Collaborated with management on developing strategic plans for achieving business goals.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Supervised daily operations including scheduling shifts, assigning duties.
• Managed customer service inquiries and complaints in a timely manner.
• Developed a system for tracking inventory and ordering supplies as needed.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Ensured compliance with safety regulations and company policies.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Maintained up-to-date knowledge of company products and services.
• Established processes for monitoring customer satisfaction levels.
• Coordinated with other departments to ensure smooth flow of operations.
• Communicated regularly with customers to gain insights into their needs.
• Monitored employee attendance records, timekeeping, and payroll information.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Created reports on sales trends, inventory levels, and financial data.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Recruited and trained new employees to meet job requirements.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Implemented quality control measures to uphold company standards.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Assigned work and monitored performance of project personnel.
• Proposed or approved modifications to project plans.
• Delegated work to staff, setting priorities and goals.
• Produced thorough, accurate and timely reports of project activities.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Reviewed completed work to verify consistency, quality, and conformance.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Created and managed budgets for travel, training, and team-building activities.
• Analyzed business performance data and forecasted business results for upper management.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Delivered food orders from kitchen staff to customer tables in a timely manner.
• Monitored stock levels of liquor and mixers; placed orders when necessary to restock bar inventory.
• Demonstrated excellent customer service skills at all times.
• Maintained knowledge of current promotions and discounts offered in order to inform customers accordingly.
• Responded promptly to customer inquiries or complaints in a professional manner.
• Ensured that all orders were accurately taken and delivered to customers in a timely manner.
• Prepared drinks for customers according to recipes or customer specifications.
• Set up bars with necessary supplies including glassware, napkins, straws and other items needed for drink service.
• Maintained an accurate cash drawer throughout shift.
• Ensured cleanliness of bar area by wiping down counters, washing glasses and replenishing ice bins.
• Assisted bartender with setting up bar equipment prior to opening.
• Checked identification of customers to verify age requirements for alcoholic beverages.
• Provided advice on wine pairings for certain dishes upon request.
• Performed side work duties such as stocking supplies and cleaning the bar area.
• Adhered to company policies regarding responsible drinking initiatives.
• Greeted guests and provided them with menus.
• Assisted with special events such as cocktail parties, corporate meetings and private functions.
• Up-sold specialty drinks when appropriate.
• Provided detailed information on menu items, including ingredients, preparation methods and garnishes.
• Followed safety standards for alcohol service, including proper pouring techniques and monitoring guest intoxication levels.
• Utilized point-of-sale system to process orders quickly and efficiently.
• Recommended and served alcoholic beverages to patrons during high-volume shifts.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Maintained accurate cash handling practices while efficiently serving customers.
• Processed payments and transactions using POS system with accuracy.
• Participated in team meetings and training sessions to improve service and sales skills.
• Managed multiple tables simultaneously while maintaining high-quality service.
• Created rapport with new and returning patrons to foster guest satisfaction.
• Ensured cleanliness of tables, bar area, and workstations at all times.
• Maintained confidentiality of guest information and payment transactions.
• Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
• Communicated with patrons to offer friendly service and determine needs.
• Communicated effectively with kitchen staff to ensure timely delivery of orders.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
• Assisted in inventory control and restocking of bar supplies and ingredients.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Provided exceptional service to high volume of daily customers.
• Assessed patrons' needs to always provide proactive service.
• Checked identification prior to serving.
• Ensured compliance with all legal requirements regarding alcohol service.
• Presented menus and specials, answering questions regarding ingredients and preparation.
• Greeted guests warmly and provided immediate seating according to floor plan.
• Handled special guest requests with professionalism and discretion.
• Took drink orders from tables and bar area and relayed to bartenders.
• Developed rapport with regular customers to encourage repeat business.
• Calculated charges, issued table checks, and collected payments from customers.
• Implemented upselling techniques to maximize revenue.
• Maintained tidiness and organization throughout bar area.
• Served cocktails, beverages, and selected dishes promptly and accurately.
• Coordinated with management to organize special events and promotions.
• Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience.
• Took orders efficiently while offering recommendations to enhance guest experience.
• Created and maintained a welcoming atmosphere for all guests.
• Completed opening and closing checklists to ensure smooth restaurant operations.
• Adhered to all food safety and quality regulations.
• Suggested cocktail choices based on customer preference, daily specials, and inventory availability.
• Prepared both alcoholic and non-alcoholic beverages for patrons.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Trained new employees to perform duties.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Informed customers of daily specials and signature menu items.
• Served food and beverages to patrons and confirmed complete orders.
• Set up tables in between patrons to reduce wait times.
• Explained menu items, describing ingredients and cooking methods upon request.
• Prepared checks, itemizing total meal costs and taxes.
• Presented menus and answered questions regarding items.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Stocked service areas with supplies during slow periods.
• Responded to ad hoc cleaning duties at end of shift.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Filled condiments and napkin containers during slack periods.
• Garnished dishes and beverages to serve visually appealing menu items.
• Brought wine selections to tables with appropriate glasses and poured for customers.

• Identified needs of customers promptly and efficiently.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Completed day-to-day duties accurately and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Managed inventory and supplies to ensure materials were available when needed.
• Worked with cross-functional teams to achieve goals.
• Maintained updated knowledge through continuing education and advanced training.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Conducted testing of software and systems to ensure quality and reliability.
• Operated a variety of machinery and tools safely and efficiently.
• Updated and maintained databases with current information.
• Utilized various software and tools to streamline processes and optimize performance.
• Completed routine maintenance and repair.
• Assisted with customer requests and answered questions to improve satisfaction.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.