Jennifer Wells
District Heights,MD
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Customer Service Representative & Administration
03.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
Patient Care Technician
Deanwood Rehabilitation Center
08.2016 - 10.2021
- Helped maintain patient cleanliness through support for bathing, bathroom needs, and other areas of personal hygiene
- Improved patient wellbeing, guiding through exercises, physical therapy, and other daily health routines
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Home Health Aide
Haelthcare Resources
12.2013 - 05.2016
- Monitored patient vital signs and reported changes to supervisors to review treatment regimens.
- Reviewed and followed specific care plans for clients and reported completed tasks to supervisors.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Cashier Team Lead
Shoe City
10.2005 - 06.2012
- Manage front line workers
- Monitored customer flow and adapted cashier assignments to minimize wait times
- Opened up and operated cash register to relieve long lines at peak shopping times
- Maintained adequate cash and change on hand for cashiers.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Central High School
Capitol Heights, MDSkills
- Correspondence Typing
- Data Communications
- Customer Follow-Up
- Professional Correspondence
- Administrative and Clerical Support
Certification
Certified Nursing Assistant
CPR Certification
BLS Certification
Timeline
Administrative Clerk
Customer Service Representative & Administration
03.2021 - Current
Patient Care Technician
Deanwood Rehabilitation Center
08.2016 - 10.2021
Home Health Aide
Haelthcare Resources
12.2013 - 05.2016
Cashier Team Lead
Shoe City
10.2005 - 06.2012
Central High School
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