Jennifer Welty

During my time as a U.S. Customs and Border Protection Officer Trainee I excelled in academics and practical applications of the job. I have left Fletc with everyone knowing I was not going to be giving up on working for the agency.

My struggle and failure was to reach the pushup standard. Upon leaving I left I had come a long way and I am very close to achieving the goal. I am confident this will not be an issue in the future.

My records of achievements and certifications can be easily accessed and readily available.

• Hired as a part-time Team Member
• Within 7 months was promoted to position of Assistant Store Manager
• Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off
• Maintained positive customer relationships by responding quickly to customer service inquiries
• Work minimum of 36 hours weekly.

• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Improved and applied social media marketing strategies to increase patronage.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• When Full-time averaged 35 hours weekly.

• Worked way up to bar manager
• Closed out cash register and prepared cashier report at close of business.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Maximized customer service by training staff, overseeing operations and resolving issues.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Worked 6 days weekly. Averaged 40 hours per week.

• Hired first as waitress and later was promoted to full-time bartender
• Handle large amounts of money
• Multi-task in high stress situations
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Created and maintained safe and secure work environments for employees.
• Worked average of 30 hours weekly

• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Averaged 35 hours weekly.

• Lead associate over Junior's and Children's Departments
• Supervise and train numerous employees
• Completed sale sets and new floor sets on by deadline
• Worked on loss prevention in departments
• Communicated with department heads to resolve various issues.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.