Jennifer West
East Chicago,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Astute in identifying areas in need of improvement, with the vision to develop action plans the will delight team members and customers.
Overview
5
5
years of professional experience
Work History
Laundry Supervisor
Ameristar Casino Hotel East Chicago
East Chicago, IN
05.2022 - Present
- Maintained accurate records of inventory levels, personnel schedules, customer orders, and other important data related to the operation of the laundry facility.
- Ensured compliance with OSHA safety regulations by performing routine inspections of equipment and work areas.
- Monitored employee performance and provided feedback as needed in order to maintain quality standards.
- Provided on-the-job training for new employees in order to ensure they had the skills necessary to perform their duties successfully.
- Conducted regular staff meetings to discuss operational issues, safety protocols, and new procedures.
Janitorial Lead
Boys and Girls Club of Greater NWI
East Chicago, IN
02.2020 - 04.2021
- Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.
- Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
- Ensured all equipment was properly maintained and serviced according to manufacturer specifications.
Rooms Division Manager
Holiday Inn Express Hotel Suites
Hammond, Indiana
08.2018 - 12.2020
- Reviewed and monitored staff performance to ensure high standards of service delivery.
- Ensured that all guest requests were handled promptly and efficiently.
- Organized staff training sessions for team members in order to maintain a high level of customer service.
- Scheduled staffing levels for each shift in accordance with business demands.
- Inspected guest rooms regularly to ensure they are up to standard before being occupied by guests.
Laundry Attendant
Hampton Inn & Suites By Hilton
Hammond, IN
06.2016 - 08.2018
- Sorted and distributed clean linens, towels, and other items to designated areas.
- Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
Education
GED -
School City of East Chicago
East Chicago, IN07-1985
Skills
- Training and development skill
- Employee Relations
- Operations Management
- Business operations background
- Guest Service and Relations
- Health & Safety Procedures
- Staff Performance & Recognition
- Payroll
References
References available upon request.
Timeline
Laundry Supervisor
Ameristar Casino Hotel East Chicago
05.2022 - Present
Janitorial Lead
Boys and Girls Club of Greater NWI
02.2020 - 04.2021
Rooms Division Manager
Holiday Inn Express Hotel Suites
08.2018 - 12.2020
Laundry Attendant
Hampton Inn & Suites By Hilton
06.2016 - 08.2018
GED -
School City of East Chicago
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