Jennifer Whitson
Brandon
Summary
Results-driven healthcare operations executive with 20+ years of experience leading physician practices, ambulatory surgery operations, and revenue cycle initiatives. Proven ability to manage multi-site healthcare operations, drive operational excellence, improve financial performance, and build high-performing teams. Experienced in optimizing workflows, increasing efficiency, strengthening compliance, and partnering with physicians and leadership teams to achieve organizational goals. Expertise in practice administration, revenue cycle management, staff development, patient access, payer processes, and healthcare technology systems. Recognized for developing effective processes, improving the patient experience, and delivering measurable results in complex, fast-paced medical environments.
Overview
26
26
years of professional experience
Work History
Practice Administrator
Elitegastro
02.2025 - 07.2026
- Coordinated daily operations to enhance patient flow and optimize scheduling efficiency.
- Implemented electronic health record (EHR) systems to improve data accuracy and accessibility.
- Trained staff on administrative procedures, fostering a collaborative work environment.
- Developed and maintained operational policies to ensure compliance with healthcare regulations.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Mentored junior staff, promoting professional development and improving team effectiveness.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
Business Office Manager
Winter Haven Ambulatory Surgical Center LLC
03.2023 - 01.2025
- Oversaw daily tasks to maintain compliance with healthcare regulations and standards.
- Assisted with patient scheduling and billing to improve clinic operations.
- Supported workflow enhancements to boost staff productivity and service quality.
- Coordinated training sessions for new employees to promote teamwork.
- Reviewed operational data to pinpoint trends for better decision-making.
- Tracked financial performance and prepared reports for planning purposes.
- Updated accounts and generated reports for the company database.
- Handled financial transactions ensuring precise budgeting and prompt invoice handling.
- Managed office inventory by processing orders and overseeing stock and shipments.
- Improved customer satisfaction by responding to inquiries and resolving issues efficiently.
Corporate Trainer
Millennium Physician Group
10.2022 - 02.2023
- Assisted in creating and providing training programs for healthcare staff that improved knowledge retention and skill application.
- Evaluated training needs through surveys and interviews to align programs with organizational objectives.
- Supported workshops and seminars that enhanced team collaboration and communication skills across departments.
- Developed instructional materials and resources to accommodate diverse learning styles among participants.
- Established feedback systems to assess training effectiveness, fostering continuous improvement in curricula.
- Worked with management to pinpoint performance gaps and design focused training interventions.
- Contributed to cross-functional initiatives aimed at promoting best practices in staff training, enhancing operational efficiency.
Certified Revenue Cycle Representative
Ensemble
10.2021 - 10.2022
- Processed billing inquiries to support accurate revenue cycle management.
- Assisted medical staff in resolving patient account issues in a timely manner.
- Reviewed claims data to discern trends and enhance submission accuracy.
- Leveraged electronic health record systems for streamlined information access.
- Adopted best practices to optimize workflow efficiency across departments.
- Examined claims denials and contributed to corrective action strategies.
- Upheld compliance with healthcare regulations and organizational policies effectively.
- Facilitated accurate billing and coding practices to minimize claim denials.
- Oversaw patient account collections to improve revenue recovery.
Surgical Coordinator
Brandon Surgery Center
09.2015 - 07.2021
- Coordinated scheduling of surgical procedures to optimize operating room and staff utilization.
- Supported patient communication by providing timely updates regarding surgery schedules and post-operative care instructions.
- Assisted in upholding regulatory standards to foster a safe surgical environment.
- Aided in streamlining preoperative processes to improve patient flow and decrease wait times in the clinic.
- Collaborated with surgeons and nursing staff to prepare for surgeries, ensuring all necessary equipment was available.
- Led initiatives to improve patient satisfaction scores through enhanced communication and support services during surgery preparation.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
Front Office Coordinator
Brandon Riverview Medical Associates
06.2013 - 09.2015
- Coordinated patient scheduling and appointment management for clinic efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Facilitated communication between patients and healthcare providers to improve service delivery.
- Managed front desk operations to create a welcoming environment for patients and visitors.
- Streamlined check-in processes, improving patient flow during peak hours and reducing wait times.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
Office Manager
Beltone
05.2007 - 06.2013
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations, and provided exceptional service.
Referral Coordinator
Healthpointe Medical Group
08.2000 - 09.2006
- Coordinated patient referrals to specialists to support timely access to care.
- Managed electronic health records to uphold accuracy and confidentiality of patient information.
- Facilitated communication between healthcare providers and patients to assist with referral processes.
- Developed and maintained a referral tracking system to help monitor patient progress and outcomes.
- Resolved issues related to insurance approvals and authorizations for referrals effectively.
- Educated patients on referral procedures to enhance understanding and compliance with next steps.
- Scheduled appointments with specialists for clients.
- Processed referral requests from patients, doctors, and other healthcare professionals.
- Responded to patient inquiries to provide timely updates on referral status.
Education
Bachelor of Science - Health Care Administration
Rasmussen University
Associate of Science - Health Administration
Rasmussen University
03.2023
Skills
- Healthcare Operations Management
- Practice Administration
- Revenue Cycle Management
- Multi-Site Operations
- Financial Management
- Team Leadership
- Process Improvement
- Regulatory Compliance
- Strategic Planning
- eClinicalWorks (eCW) & Healthcare Technology
Timeline
Practice Administrator
Elitegastro
02.2025 - 07.2026
Business Office Manager
Winter Haven Ambulatory Surgical Center LLC
03.2023 - 01.2025
Corporate Trainer
Millennium Physician Group
10.2022 - 02.2023
Certified Revenue Cycle Representative
Ensemble
10.2021 - 10.2022
Surgical Coordinator
Brandon Surgery Center
09.2015 - 07.2021
Front Office Coordinator
Brandon Riverview Medical Associates
06.2013 - 09.2015
Office Manager
Beltone
05.2007 - 06.2013
Referral Coordinator
Healthpointe Medical Group
08.2000 - 09.2006
Bachelor of Science - Health Care Administration
Rasmussen University
Associate of Science - Health Administration
Rasmussen University