Brittany Sawyer
Ropesville,TX
Summary
Dynamic healthcare administrator with over 20 years of progressive leadership experience in multi-site medical practices, specializing in HR management, revenue cycle optimization, regulatory compliance, and strategic expansion. Proven track record of enhancing operations for over 100 employees while consistently driving patient satisfaction and organizational growth. Expertise in practice management focused on improving operational efficiency and elevating patient care standards. Committed to leveraging effective leadership and project management skills to streamline workflows and foster collaborative environments that uphold the highest standards in practice administration.
Overview
15
15
years of professional experience
Work History
Practice Administrator
Lubbock Spine Institute
Lubbock, TX
07.2025 - Current
- Optimized patient scheduling processes to improve operational efficiency for 21 providers managing over 400 patient appointments daily.
- Monitored daily operations, ensuring effective staff performance and continuous workflow optimization.
- Assessed performance metrics to pinpoint areas requiring strategic development and optimization.
- Cultivated effective communication channels between departments to support collaborative efforts and improve information flow.
- Investigated and resolved issues raised by patients and team members, ensuring a supportive and efficient environment.
- Facilitated partnerships with leadership to enhance financial performance and support initiatives for an inclusive workplace culture.
Chief Administrative Officer
Lubbock Spine Institute
Lubbock, TX
06.2020 - 06.2025
- Directed HR for 125 employees across 3 locations, such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Led expansion into 2 new clinics, increasing patient access in underserved communities.
- Collaborated with billing to resolve denials and improving claim resolutions.
- Guided staff development through training, mentorship, and performance management, enhancing productivity and engagement.
- Streamlined patient scheduling processes to enhance operational efficiency.
- Oversaw daily operations, managing staff performance and workflow optimization.
- Mentored administrative staff on best practices for patient interaction and service excellence.
- Enhanced communication between departments to facilitate effective collaboration and information flow.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
- Addressed and remedied all patient or team member issues.
Administrative Supervisor and Prior Authorizations
Lubbock Spine Institute
Lubbock, TX
06.2015 - 05.2020
- Optimized patient scheduling processes to improve operational efficiency for 250 plus patient appointments per day.
- Trained administrative personnel to enhance patient interaction skills and uphold service excellence standards.
- Facilitated productivity improvements by delivering training sessions and conducting performance assessments.
- Addressed and rectified concerns raised by patients and team members to foster a supportive environment.
- Reviewed and authorized medical procedure requests to facilitate timely patient care and operational efficiency.
- Supervised a team of administrative professionals, fostering collaboration and skill development.
Patient Representative
Swat Surgical Associates
Lubbock, TX
05.2011 - 06.2015
- Streamlined patient intake processes to enhance accuracy in information collection and documentation.
- Managed collection of co-pays, deposits, and outstanding balances while upholding patient confidentiality standards.
- Executed processing of clinic charges for billing and insurance claims with precision.
- Ensured accuracy and integrity of patient records through verification and updates.
- Coordinated appointment scheduling to optimize physician availability and patient access.
Education
Master of Science - Healthcare Administration
Texas Tech University
Lubbock, TX05.2021
BBA - Business Administration
Lubbock Christian University
Lubbock, TX12.2004
Skills
- Leadership in multi-site operations
- Healthcare operations management
- Analytical problem solving
- Compliance with HIPAA standards
- Patient relations
- Team leadership
- Practice operations oversight
- Payroll management
- Workflow efficiency
- Performance improvement
- Human resources management
- Policy and procedure development
- New hire training
- Staff development
- Policy administration
Timeline
Practice Administrator
Lubbock Spine Institute
07.2025 - Current
Chief Administrative Officer
Lubbock Spine Institute
06.2020 - 06.2025
Administrative Supervisor and Prior Authorizations
Lubbock Spine Institute
06.2015 - 05.2020
Patient Representative
Swat Surgical Associates
05.2011 - 06.2015
Master of Science - Healthcare Administration
Texas Tech University
BBA - Business Administration
Lubbock Christian University