Jennifer Wilkins
Graham,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Community Manager
Trivest McNeil Real Estate
05.2024 - Current
- Oversaw vendor relationships, ensuring quality service delivery and compliance with agreements.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Overall responsibility for maintaining the asset.
- Managed community engagement initiatives to enhance resident satisfaction and retention.
Community Manager
RPM Living
01.2024 - 05.2024
- Focused primarily on leasing, resident retention, and marketing.
- Initiated resident activities and created relationships with weekly food trucks.
- Completed eviction processes and improved collections efforts reducing delinquency.
- Maintained community with very little staff.
Operations Manager
Peak Realty Mgmt., LLC
07.2023 - 10.2023
- Initiated creation of Standard Operating Procedures for portfolio of 1500 units.
- Outlined Policy & Procedure manual; created policies to provide structure and best practices.
- Led cross-functional teams to implement process improvements across multiple properties.
- Streamlined operational workflows to enhance efficiency in property management processes.
Property Accountant Self Storage Division
10 Federal Storage, LLC
07.2022 - 03.2023
- Analyzed and reported financials for thirty-three storage property accounts.
- Managed utility billing, vendor invoices, balances, and payments for each site.
- Addressed questions from owners and provided financial reporting and other documentation.
- Verified daily deposits and expenses for QuickBooks account.
Regional Manager
10 Federal MGMT, LLC
10.2019 - 07.2022
- Responsible for operational standards for up to sixteen communities (four student communities and twelve conventional communities, combined owner-managed and fee-managed).
- Student communities equaled 1,450 beds; conventional communities equaled 1,550 units.
- Supported Managers and Maintenance teams during renovations at locations in Spartanburg, SC and Savannah, GA.
- Supported Managers and Maintenance teams during annual student turn at locations in Boone, NC.
- Managed escalated calls from concerned Guarantors on occasion.
- Continual management of P&L to decrease discrepancies and maximize NOI.
- Led regional operations, ensuring compliance with policies and procedures across multiple locations.
Assistant Regional Manager
10 Federal MGMT, LLC
03.2019 - 10.2019
- Reported to, and supported, Director of Operations in all aspects of communication with on-site teams.
- Resolved escalated resident issues.
- Maintained current property operational standards, and set up those operational standards for onboarded properties.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Reviewed monthly accounting and operations reporting.
- Quickly promoted to Regional Manager with the addition of five fee-managed communities.
Community Manager
10 Federal MGMT, LLC
08.2016 - 03.2019
- Inspected buildings, vacant units, and communal areas regularly to identify repairs needing immediate attention.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Aided upper-level leaders by completing annual budgets and weekly / monthly reports for executive action planning.
- Evaluated property conditions and recommended improvements.
- REAC inspections as necessary.
Community Manager
10 Federal MGMT, LLC
07.2014 - 08.2016
- Facilitated workshops on community management best practices, sharing knowledge and skills with emerging community leaders.
- Maximized rental income while minimizing expenses through effective planning and control.
- Trained and mentored teammates, providing pathways to excel in their Property Management careers.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
Assistant Community Manager
10 Federal MGMT, LLC
05.2012 - 07.2014
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Assisted in property management operations, ensuring compliance with company policies and regulations.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
Education
Associate of Arts - Medical Office Administration
Caldwell Community College And Technical Institute
Boone, NC05.2011
Skills
- Oversight of administrative functions
- Community relations management
- Availability for travel assignments
- Effective communication skills
- Experienced in Fair Housing compliance
- Proficient in NAA lease agreements
- Effective decision maker
- Analysis of financial statements
Timeline
Community Manager
Trivest McNeil Real Estate
05.2024 - Current
Community Manager
RPM Living
01.2024 - 05.2024
Operations Manager
Peak Realty Mgmt., LLC
07.2023 - 10.2023
Property Accountant Self Storage Division
10 Federal Storage, LLC
07.2022 - 03.2023
Regional Manager
10 Federal MGMT, LLC
10.2019 - 07.2022
Assistant Regional Manager
10 Federal MGMT, LLC
03.2019 - 10.2019
Community Manager
10 Federal MGMT, LLC
08.2016 - 03.2019
Community Manager
10 Federal MGMT, LLC
07.2014 - 08.2016
Assistant Community Manager
10 Federal MGMT, LLC
05.2012 - 07.2014
Associate of Arts - Medical Office Administration
Caldwell Community College And Technical Institute
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