Jennifer Williams
Ellisville,MO
Summary
Accomplished Server/Trainer at Cheesecake Factory Inc for more than 18 years. Adept in safe food handling and exceptional communication, significantly enhanced team efficiency and customer satisfaction. Excelled in mentoring new hires, ensuring rapid productivity, and fostering strong customer loyalty through outstanding service and quality assurance. Demonstrated proficiency in POS systems and a commitment to maintaining high food quality standards. Excellent at multitasking and working as a team.
Overview
19
19
years of professional experience
Work History
Server/Trainer
Cheesecake Factory Inc
01.2006 - 08.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
Skills
- Effective Time Management
- Safe Food Handling
- Menu Memorization
- Order Accuracy
- High-volume dining
- POS System proficiency
- Cash Handling
- Safe handling procedures
- Food presentation
- Server etiquette
- Wine service
- Exceptional communication
- Quality Control
- Food Quality Standards
- Food running skills
- Kitchen Communication
- Relationship Building
- Attention to Detail
- Quality Assurance
Timeline
Server/Trainer
Cheesecake Factory Inc
01.2006 - 08.2024