Jennifer Williams-Solow
Levittown
Summary
Dynamic Store Manager with extensive experience at TD Bank, excelling in financial analysis and relationship management. Proven track record in leading teams to exceed sales targets while ensuring compliance and operational excellence. Skilled in problem-solving and employee development, fostering a culture of legendary customer service and community engagement.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Store Manager, VP
TD Bank
08.2019 - Current
- Manage and develop an account portfolio including: deposits, loans, fees, and expenses ($600MM)
- Manage ongoing training, performance management and talent development of the store team.
- Highest point of contact within the store for escalations/concerns from customers, internal parties, and partners.
- Monthly reconcilement of store's financials to ensure all budget lines remain below target while maximizing store profitability.
- Strong financial analysis skills
- Exceptional presentation, analytical, interpersonal, and collaborative skills at all levels and departments, both internally and externally.
- Proficient in analyzing and interpreting significant amounts of data to uncover insights and escalate matters to other business lines when required.
- Promote TD brand through active leadership and community involvement
- Proven ability to lead, coach and motivate store team to deliver legendary experience while achieving shareholder value through sales management.
- Successfully manage team to complete assignments, meet deadlines, exceed targets and deliver legendary performance.
- Expert understanding of Banking regulations and compliance to minimize risk and maximize results
- Scheduling up to 15 FTE to meet the store optimization model for operational excellence and customer service level, while adhering to NYS Labor Laws.
- Manage, facilitate, and host quarterly meetings to keep team informed of changes, support compliance efforts, and prepare team for surpassing targets.
- Spearhead governance and compliance initiatives, overseeing contribution to and publication of monthly operations newsletter for metro market
- Proficient in Microsoft Office Suite, Salesforce, Workday, and Tableau reporting.
- TD Bank (Floral Park, New York) TD Bank (Rockville Centre, New York)
Sales and Service Manager
TD Bank
04.2013 - 08.2019
- Facilitate platform staff engagement in daily performance drilling to optimize sales opportunities.
- Review new account report daily to ensure daily debrief is completed with all platform team members.
- Oversee inspection of store's daily hello grow calls to customers.
- Support all team members to fulfill and exceed personal and store sales targets by utilizing an array of sales tools.
- Facilitate daily coaching on home lending products, ensuring team confidence in processing applications and providing home lending solutions.
- Inspect all new business accounts and manage detailed business assessments to ensure store maintains optimal status.
- Partner with store manager to facilitate business customers' access to lending solutions
- Collaborated with management to develop strategic sales initiatives and campaigns.
- Maintain and grow relationships with new and existing COIs.
- Created Wower! of the month program to ensure legendary service is provided and ensure store LEI is above target.
- Consistently uphold operational standards in store through successful green audits
- TD Bank (Garden City, New York) TD Bank (New Hyde Park, New York) TD Bank (Rockville Centre, New York)
Teller Service Manager
TD Bank
10.2011 - 04.2013
- TD Bank (East Meadow, New York)
Head Teller
TD Bank
04.2011 - 10.2011
- TD Bank (East Meadow, New York)
Assistant Head Teller
TD Bank
05.2009 - 04.2011
- TD Bank (East Meadow, New York)
Teller
TD Bank
02.2008 - 05.2009
- TD Bank (Long Beach, New York)
Education
B.A. - History
Utica College of Syracuse University
Utica06.2007
Skills
- Problem solving
- Time management
- Relationship building and management
- Verbal and written communication
- Employee scheduling
- Team building and leadership
- Customer escalation resolution
- Staff Hiring & Training
References
Available Upon Request
Certification
NYS Notary
Timeline
Store Manager, VP
TD Bank
08.2019 - Current
Sales and Service Manager
TD Bank
04.2013 - 08.2019
Teller Service Manager
TD Bank
10.2011 - 04.2013
Head Teller
TD Bank
04.2011 - 10.2011
Assistant Head Teller
TD Bank
05.2009 - 04.2011
Teller
TD Bank
02.2008 - 05.2009
B.A. - History
Utica College of Syracuse University