Jennifer Williams
Sadsburyville,Pennsylvania
Summary
To obtain a job in a successful upscale restaurant while utilizing my years of restaurant experience to provide excellent service skills: • Strong attention to detail • Loyal and committed to finishing projects • Extremely skilled at multitasking • Enjoy working with others in a team environment • Positive upbeat personality • Strong work ethic
Overview
1
1
Language
29
29
years of professional experience
Work History
Banquet and Fine Dining Server
General Warren Inn
Malvern, PA
05.2024 - Current
- Coordinated banquet table setup, ensuring precise place settings and polished presentation for special events.
- Delivered attentive fine dining service, anticipating guest needs and maintaining exceptional dining room standards.
- Presented menus, described specials, and recommended wine pairings to enhance guest experience.
- Communicated order details clearly with kitchen staff to support accurate, timely course delivery.
- Managed multi-course service flow, balancing pacing, discretion, and seamless guest interaction.
- Trained new servers on fine dining etiquette, service sequence, and banquet procedures.
- Resolved guest concerns promptly, preserving service quality and satisfaction during high-volume events.
- Supported event breakdown and reset tasks, maintaining readiness for upcoming functions.
- Utilized superior problem-solving skills to address any issues that arose during banquets or fine dining services professionally and discreetly.
- Demonstrated a strong work ethic and punctuality, contributing to overall team success through positive attitude and dedication to the role.
- Managed high-pressure situations gracefully during peak hours, maintaining composure while serving multiple tables simultaneously.
- Promoted a culture of teamwork and collaboration among fellow servers, fostering a supportive environment that helped drive service excellence.
- Achieved seamless transitions between courses by closely monitoring table progression throughout meals ensuring timely removal of used dishes and utensils.
- Assisted in training new servers, helping them develop strong work habits and excellent customer service skills.
- Showcased strong multitasking abilities by balancing multiple responsibilities such as taking orders, delivering food promptly, clearing tables, and refilling beverages throughout the course of a shift or event.
- Adhered to all health and safety regulations while serving food and beverages.
- Ramp Certified Spring 2026
Operations Manager
Nudy's Cafe
West Chester, PA
01.2024 - 05.2024
- Directed daily cafe operations, ensuring smooth service, staffing coverage, and consistent guest experience.
- Coordinated inventory ordering, receiving, and stock rotation to prevent shortages and waste.
- Supervised front-of-house and back-of-house teams, reinforcing service standards and workflow consistency.
- Completed 3 Checklists every day to ensure that day to day operations were completed on a day to day basis
- Monitored food safety, cleanliness, and equipment readiness to maintain compliant operating conditions.
- Trained team members on service procedures, POS usage, and station responsibilities.
- Resolved guest concerns promptly, supporting retention and positive store reputation.
- Reviewed operational performance and adjusted processes to improve efficiency and daily execution.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Opened and closed the cafe and handled all cash receipts ensuring the cash register was balanced.
- Received my certificate for Food Protection Manager through Always Food Safe
Assistant Manager of Food and Beverage
Kennett Square Golf and Country Club
12.2022 - 09.2023
- Managed the dining room by being present for every lunch and dinner shift to ensure every table was receiving good service.
- Hired and trained waitstaff
- Hired and trained pool and snack bar staff this past summer and made sure the pool was running smoothly.
- In charge of weekly scheduling with fellow assistant manager including bartenders, waitstaff and snack bar staff
- Managed liquor inventory including weekly liquor ordering based upon the club’s par sheets and also counted inventory every month totaling over $40,000 in product.
- Assisted my supervisor with banquet setup on a regular basis
Waitress/Server
Chadds Ford Tavern
12.2022 - 09.2023
- Waited on customers serving tables including greeting tables in a timely manner, providing great services and presenting them with their bill.
Waitress/Server
Brickside Grill
07.2015 - 12.2022
- Serving customers in a very fast paced, high volume restaurant with a large outdoor seating area.
Showing Specialist
Keller-Williams Realty
09.2020 - 09.2022
- Coordinated showing appointments through showingtime
- Showed homes for multiple buyer’s agents for the team
- Prospected daily for new business
- Assisted my supervisor with banquet setup on a regular basis
- Dave Batty & Don Kolo Team -Devon-Wayne
Product Entry Specialist
J.W. Pepper & Son
12.1997 - 04.2020
- Maintained product records and descriptions displayed on the website & catalogue for the country’s largest sheet music retailer
- 8 years experience in accounts receivable and collections
- Cross trained to answer customer service calls in the call center
- Exton, Pa
Education
High School Diploma -
Coatesville High School
01.1991
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Polley School of Real Estate
12.2018
Skills
- Strong communication skills
- Efficient multitasking
- Cross-training versatility
- Reliable and punctual
- Professional Appearance
- Exceptional Customer Service
- Table setting expertise
- Special event coordination
Languages
English
Native or Bilingual
Timeline
Banquet and Fine Dining Server
General Warren Inn
05.2024 - Current
Operations Manager
Nudy's Cafe
01.2024 - 05.2024
Assistant Manager of Food and Beverage
Kennett Square Golf and Country Club
12.2022 - 09.2023
Waitress/Server
Chadds Ford Tavern
12.2022 - 09.2023
Showing Specialist
Keller-Williams Realty
09.2020 - 09.2022
Waitress/Server
Brickside Grill
07.2015 - 12.2022
Product Entry Specialist
J.W. Pepper & Son
12.1997 - 04.2020
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Polley School of Real Estate
High School Diploma -
Coatesville High School