Jennifer Wimberly
Clarksville,TN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Community Manager
Campbell Crossing
Fort Campbell, KY
09.2025 - Current
- Participate in hiring, terminating, and progressive discipline for Community Center staff.
- Conduct quarterly and annual performance reviews for all direct reports.
- Resolve and address resident complaints, disputes, and other issues.
- Act as a primary escalation point for community management operations.
- Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
- Responsible for collection, inspection, and financial functions of move outs.
- Monitor curb appeal throughout the community and office.
- Responsible for meeting budgeted occupancy and financial goals.
- Provide accurate and timely reports to the Operations Director.
- Campbell Crossing - Community Manager
- Fort Campbell, Kentucky 09/2025-Current
- Participate in hire, termination for Community Center Staff.
- Responsible for timely collection of delinquent accounts.
- Responsible for meeting budgeted occupancy goals, rates and vacancies.
- Provide accurate reports to Operations Director.
- Facilitated communication between residents and management to address concerns effectively.
- Trained staff on conflict resolution techniques to improve community relations and resolve disputes efficiently.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Chairperson WinnOvators
Campbell Crossing
Fort Campbell, Kentucky
01.2022 - 09.2025
- Implemented best practices for team collaboration and communication strategies.
- Thoughtfully contributed to committee plans and strategic decision making.
- Provided guidance to ensure that objectives were met in a timely fashion.
- Maintained records of meeting minutes, resolutions, and other documents related to the board's activities.
- Assisted in recruiting new members for the board as needed.
- Resolved conflicts between board members in a professional manner.
- Monitored progress toward organizational goals and objectives and reported back to senior leadership accordingly.
Assistant Community Manager
Campbell Crossing
Fort Campbell, KY
10.2023 - 08.2025
- Assisted in managing resident inquiries and community concerns.
- Maintained accurate records of leases, renewals, and resident communications.
- Supported the Community Manager in daily operations and administrative tasks.
- Ensured compliance with community policies and regulations during inspections.
- Collected residents' monthly rent payments, recorded transaction details, and submitted bank deposits promptly to ensure availability of operating funds.
- Updated resident accounts with the latest personal information and recent payments.
Resident Services Coordinator
Campbell Crossing
Fort Campbell, Kentucky
08.2021 - 10.2023
- Facilitated communication between residents and management to address concerns.
- Maintained accurate records of resident interactions and service requests.
- Ensure that all necessary paperwork is completed accurately and timely prior to move in.
- Completed day-to-day duties accurately and efficiently.
- Conduct move-out assessments with departing residents and assess any charges for damages.
- Administered move-in paperwork for incoming families.
- Monitored curb appeal through community standards throughout neighborhoods.
Travel Consultant
Carlson Wagonlit Government Travel
Fort McCoy, WI
09.2017 - 02.2021
- Coordinated travel arrangements for government personnel across various locations.
- Managed complex itineraries and ensured compliance with travel policies.
- Ensured compliance with company policies regarding safety regulations while planning trips.
- Coordinated travel arrangements, including flights, hotels, and car rentals, for a diverse client base.
- Stayed up to date on travel industry, policies and restrictions.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
Education
Bachelor of Arts - Finance
Columbia Southern University
Orange Beach, AL12-2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Meticulous and detail-oriented
- Active listening
- Multitasking and organization
- Daily operations management
- Employee performance management
- Staff training
- Conflict handling
Accomplishments
- Winners Circle 2025
- Mary Walker Award received from Department of Defense
Timeline
Community Manager
Campbell Crossing
09.2025 - Current
Assistant Community Manager
Campbell Crossing
10.2023 - 08.2025
Chairperson WinnOvators
Campbell Crossing
01.2022 - 09.2025
Resident Services Coordinator
Campbell Crossing
08.2021 - 10.2023
Travel Consultant
Carlson Wagonlit Government Travel
09.2017 - 02.2021
Bachelor of Arts - Finance
Columbia Southern University