Jennifer Wolfgang
Hagerstown,MD
Summary
Hardworking and passionate professional with strong organizational skills hopeful to secure full-time position. Detail-oriented team player skilled in building relationships and understanding needs. Strong communication and interpersonal skills, committed to delivering exceptional customer service and exceeding goals, stays calm under pressure, organized and dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inside Business Development Manager
CONTROLTEK
02.2025 - 12.2025
- Developed strategic partnerships to enhance market positioning and drive revenue growth.
- Identified new business opportunities through market analysis and competitive research.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Represented company and promoted products at conferences and industry events.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Kept meticulous client notes and updated account information in company databases.
- Implemented CRM tools to better track sales opportunities and customer interactions.
Director of Operations
Founders Financial Securities
01.2024 - 02.2025
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
Senior Sales Development Representative
Lowers Risk Group
01.2023 - 10.2023
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Qualified over 40 RFPs for the sales team by navigating various bidding platforms.
- Conducted market research to discover new leads, opportunities and messaging.
- Built diverse sales pipeline to exceed quota targets.
- Presented professional image consistent with company's brand values.
Senior Account Manager
Lowers & Associates
08.2017 - 01.2023
- Provided extensive support in sales, technical and business areas to key accounts.
- Prepared and delivered sales presentations and pitches to clients.
- Consistently increased annual revenue by selling new services and developing new accounts.
- Wrote and distributed proposals for a myriad of consulting services, ranging from $5,000 to $300,000, with a 70% Closed-Won rate.
- Acted as liaison during negotiation and onboarding processes.
- Personalized outreach by developing deep knowledge of customer businesses and relationship to company objectives.
- Researched emerging industry trends, applications, and concepts to enhance products and services.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions.
- Coordinated with internal teams/SMEs to facilitate prompt delivery of client projects.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Liaised with marketing and sales teams to develop targeted campaigns.
Operational Support Specialist
Lowers & Associates
08.2015 - 08.2017
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored daily, weekly, and monthly operations to include field auditor schedules and client specific reporting.
- Reviewed all incoming field audits before issuing to clients.
- Configured and tested new software prior to deployment.
- Created user accounts and assigned permissions on proprietary software.
- Developed training program specific to position and assisted in training new OSS.
- Performed field audit duties as needed.
Education
Bachelor of Arts - English Literature
Indiana University of Pennsylvania
Indiana, PA05.2001
Skills
- Coordinating schedules and meetings
- Issue Resolution
- Process improvements
- File Management
- Teamwork and collaboration
- Confidentiality (9 years)
- Attention to Detail
- Active Listening
- Customer Consultations
- Interdepartmental Collaboration
- Data Collection
- Administrative management
Certification
- Private Investigator, State of Virginia DCJS #99-430586 - September 2016 - September 2024
Contact
Hagerstown, MD 21740
Education
Indiana, PA
Timeline
Inside Business Development Manager
CONTROLTEK
02.2025 - 12.2025
Director of Operations
Founders Financial Securities
01.2024 - 02.2025
Senior Sales Development Representative
Lowers Risk Group
01.2023 - 10.2023
Senior Account Manager
Lowers & Associates
08.2017 - 01.2023
Operational Support Specialist
Lowers & Associates
08.2015 - 08.2017
Bachelor of Arts - English Literature
Indiana University of Pennsylvania