Hi, I’m
Jennifer Wong
Customer Account Manager
Seattle,WA
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Summary
A driven and proactive account/program manager with distinguished experience in manufacturing electronic products in the Aerospace and Medical industry. A detailed oriented professional with a focus of meeting goals and a passion to learn and work as a team player on cutting edge technology.
Overview
6
years of professional experience
2
years of post-secondary education
3
Languages
Work History
Qualitel CorporationEverett, WA
Customer Account Manager
09.2019 - Current
Job overview
- Prepared quotes for review and approval and submitted to customers.
- Developed strong relationship with customers through timely and accurate communications and delivery of products to clients as promised. Achieved and maintains 100% OTD for all the accounts.
- Executed project scope, product technical requirements, and milestone deliverables. Defined project roles and assigned individual responsibilities and lead planning activities.
- Conducted risk assessment. Identified, minimized and escalated risks and resolve issues to successfully implementing project’s objective. Coordinated with stakeholders resolve ongoing and potential issues timely and accurately.
- Status tracking for various programs, such as NPIs from initiation/inception of an idea through completion/delivery.
- Reported to senior management and customer where necessary regarding project statuses, schedule updates, and key issues weekly.
- Reported and analyzed program metrics such as quality, revenue, margin, OTD quarterly and annually.
Foxsemicon Integrated Technology IncSan Jose, CA
NPI Account Representative
05.2018 - 06.2019
Job overview
- Oversaw key accounts both nationally and internationally.
- Person of contact for new product launches through its lifecycle.
- Respond to RFQs, prepared estimates, presented proposals, and experienced negotiating with customers (e.g. illustrated cost structure, MOQ pricing, Priced Bills of Material, labor cost).
- Analyzed customer forecast, demand, and RFQ hit rate. Developed strategic plans for sales growth.
- Assisted in the development and integration of programs, plans, strategies and processes to meet product and business goals.
- Product cost management and price reconciliation.
- Coordinated with factory based Project Managers to oversee project status, identify and mitigate risks, establish milestones, monitor and adherence to committed delivery schedules, meet technical and operational targets.
Convoy Financial Group Hong Kong
Chief Wealth Management Advisor
03.2014 - 06.2015
Convoy Financial GroupHong Kong
Senior Financial Consultant
05.2013 - 03.2014
Education
Seattle UniversitySeattle, WA
Bachelor of Arts from Finance
03.2011 - 12.2012
Skills
Project Management
Data analysis
Proficient in Microsoft Office tools
Communication and Negociation
Client Relationships
Presentation and facilitation
Teamwork and Collaboration
Attention to Detail
Multitasking Abilities
Problem-Solving
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Account Manager
Qualitel Corporation
09.2019 - Current
NPI Account Representative
Foxsemicon Integrated Technology Inc
05.2018 - 06.2019
Chief Wealth Management Advisor
Convoy Financial Group
03.2014 - 06.2015
Senior Financial Consultant
Convoy Financial Group
05.2013 - 03.2014
Seattle University
Bachelor of Arts from Finance
03.2011 - 12.2012