Jennifer Woods
Dallas,TX
Summary
Organized [Maintenance Technician] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
18
18
years of professional experience
Work History
Manufacturing Technician
Leonardo DRS
06.2022 - 03.2023
- The successful candidate will work in a Class 100 semiconductor wafer fab, as a manufacturing technician
- The candidate will be asked to operate tools within the FPAD Clean Room manufacturing area
- Operate various solvent hoods, including spray hoods and wet chemical hoods
- Operate FTIR metrology tool
- Operate Nanospec measurement tools
- Operate Defect Density
- Conduct Material Pull and Lot Starts
- Ability to routinely use a microscope
- Hand polish sensitive materials, working with tight tolerances
- Responsibility to include throughput and quality of these operations
- Interprets Process Flow Instructions and other written or verbal instructions
- Responsible and accountable for producing quality work to prescribed standards, with a focus on continuous improvement to meet customer commitments on schedule, within budget and to SPC standard practices
- Recognize, communicate, and respond to process deviations and help identify root cause and corrective actions
- Other duties as assigned.
Customer Service Representative( Case Management)
Willis Towers Watson
09.2021 - 06.2022
- Contacts and qualifies prospective customers and explains features and merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstances
- Communicates professionally with customers to explain policies, show value of brand(s) represented, follow-up as necessary to sell appropriate plans or policies
- Calculates and/or quotes premium rates for recommended policies
- Develops and maintains thorough product knowledge
- Demonstrates a high degree of integrity and follows compliance/quality assurance requirements
- Utilizes client and/or company-provided computer systems to perform accurate and timely data entry and submit applications
- Follows scripts and designated sales processes to complete sales in a compliant and effective manner
- Actively participates in training and coaching on an ongoing basis to improve performance
- Other duties may be assigned.
Enumerator , Interviewers, Except Eligibility and Loan
Census Bureau
08.2020 - 11.2020
- Enumerators collect demographic, economic and housing data on behalf of the U.S
- Census Bureau
- They are responsible for canvassing neighborhoods, then documenting and reporting the information
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Application Analysis/Cook/Cashier/FSA , Cooks, Institution and Cafeteria
Dallas Independent School District
08.2005 - 03.2020
- Various positions within the company due to company advancements i.e
- Application Analysis, Food Service Tech, Food Service Assistant
- Food service technicians work for restaurants, hotels, or institutions like hospitals and schools, completing a variety of duties including food preparation, cleaning and/or sanitizing food service equipment and work areas, menu planning, serving, and cashiering
- Perform various financial activities, such as cash handling, deposit preparation, and payroll
- Review Application Analysis for free lunches for students
- Resolve customer complaints regarding food service
- Compile and balance cash receipts at the end of the day or shift
- Present bills and accept payments
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Fab Operator
Qorvo Inc
12.2015 - 12.2018
- Examine completed workpieces for defects, such as chipped edges or marred surfaces and sort defective pieces according to types of flaws
- Measure completed workpieces to verify conformance to specifications, using micrometers, gauges, calipers, templates, or rulers
- Set stops on machine beds, change dies, and adjust components, such as rams or power presses, when making multiple or successive passes
- Start machines, monitor their operations, and record operational data
- Set up, operate, or tend machines to saw, cut, shear, slit, punch, crimp, notch, bend, or straighten metal or plastic material.
Education
Certification -
Eastfield College Basics
12.2023
Skills
- Order Entry (10 years)
- Menu Planning (10 years)
- Computer Science (3 years)
- Assembly
- Windows
- HACCP
- Coordinate measuring machine
- Manufacturing
- Computer networking
- Customer service
Certifications And Licenses
- HIPAA & Behavior Health, The Academy, 08/2021
- The Health Care Industry, The Academy, 04/2020
- Customer Service in the Field, The Academy, 04/2020
- Computer Science, Eastfield College, 02/2019
- Electrical Systems 1, Eastfield College, 10/2023
- Electric Motor Control Systems 1, Eastfield College, 10/2023
- Programmable Controller Systems 1, Eastfield College 10/2023
- Pneumatics Systems 1, Eastfield College 11/2023
- Mechanical Power System1, 12/2023
- OSHA 30, 09/2023
Assessments
- Attention to detail, Proficient, 08/2021, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer service, Proficient, 07/2021, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 07/2021, Responding to customer situations with sensitivity
Links
- Http://rhianrohan@yahoo.com
Timeline
Manufacturing Technician
Leonardo DRS
06.2022 - 03.2023
Customer Service Representative( Case Management)
Willis Towers Watson
09.2021 - 06.2022
Enumerator , Interviewers, Except Eligibility and Loan
Census Bureau
08.2020 - 11.2020
Fab Operator
Qorvo Inc
12.2015 - 12.2018
Application Analysis/Cook/Cashier/FSA , Cooks, Institution and Cafeteria
Dallas Independent School District
08.2005 - 03.2020
Certification -
Eastfield College Basics
Similar Profiles
Douglas ShafferDouglas Shaffer
Manufacturing Specialist at Leonardo DRSManufacturing Specialist at Leonardo DRS
Shaun GainesShaun Gaines
Kitting Lead / Production Control Specialist at Leonardo DRSKitting Lead / Production Control Specialist at Leonardo DRS
Angelique RodriguezAngelique Rodriguez
Manufacturing Technician at Leonardo DRSManufacturing Technician at Leonardo DRS
Amy LowAmy Low
Staff Accountant at Leonardo DRSStaff Accountant at Leonardo DRS
Marlene AvinaMarlene Avina
Packaging at FastenalPackaging at Fastenal