Jennifer Woods
Olathe,Kansas
Summary
Case management and patient access professional supporting families through assessment, care coordination, crisis intervention, and timely reporting. Known for accurate documentation, clear communication with clients and providers, and consistent follow-through that supports safety, trust, and well-organized service delivery.
Overview
25
25
years of professional experience
Work History
Case Manager Permanency
KVC Health
Olathe, Ks
09.2023 - 09.2026
- Supported families by addressing lived experiences and individual needs to enhance overall well-being.
- Address needs tied to developmental stage, trauma, poverty, gender, race, ethnicity, and language.
- Build strong engagement with clients, placement providers, DCF, coworkers, and community partners.
- Share relevant information with families and involved professionals.
- Responded promptly to all requests, ensuring timely assistance and support for families and clients.
- Provide home- and community-based services to clients.
- Deliver services such as caregiver-child observation, connection support, resource coordination, on-call crisis intervention, safety planning, skill building, client transportation, and drug screening to support safety and well-being.
- Use assessment findings to advocate for client best interest.
- Advocate through court testimony, school meeting attendance, and mental health service coordination.
- Complete required documentation with timeliness and accuracy.
- Prepare case logs, comprehensive assessments, court reports, and social histories.
- Provide patient access support across Olathe Medical Center, Olathe Health Physicians Pediatrics, Internal Medicine, and 12 additional clinics within the health system.
- Greeted patients and visitors at the emergency care center, ensuring a welcoming environment.
- Verify demographic and insurance information to support correct hospital reimbursement.
- Provided exceptional support for patient comfort during critical times, fostering a trusting and compassionate environment.
COVID-19 Contact Tracer
Insight Global
Olathe, Kansas
12.2020 - 06.2022
- Interviewed positive cases and gathered exposure details for Insight Global public health projects.
- Identified close contacts, recording names, dates, and locations in tracking systems to enable effective follow-up and containment efforts.
- Explained isolation and quarantine guidance to callers with clear, calm communication.
- Managed high call volumes while keeping notes accurate and organized.
- Executed data entry tasks ensuring accurate case tracking, facilitating timely case interviews and immediate entry of close contacts into designated systems.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Explained importance of contact tracing to callers, emphasizing its role in preventing disease transmission and promoting community health.
Patient Account Representative
Olathe Medical Center
Olathe, Kansas
10.2016 - 11.2020
- Registered patient demographics and insurance information to ensure accurate billing and patient care.
- Collected copayments while clarifying financial policies to enhance patient understanding.
- Verified eligibility and benefits for hospital and clinic encounters.
- Scheduled appointments and coordinated referrals with clinical departments.
- Updated patient accounts and resolved registration discrepancies to maintain accurate patient records.
- Assisted patients with forms, consent documents, and check-in procedures.
- Communicated insurance issues and coverage questions to payers and staff.
- Maintained confidential records following healthcare privacy requirements.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified insurance coverage for services provided by the facility.
- Created new patient accounts in EMR system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Provided assistance to internal departments when needed.
- Handled incoming faxes related to patient registration processes to ensure timely processing. related to patient registration processes.
Director
La Petite Academy
Kansas City, Mo
08.2011 - 05.2015
- Establish an environment of learning by ensuring proper implementation of curriculum to maintain the integrity of the program.
- Communicate clearly, concisely and accurately with parents, staff, field management, other company personnel and vendors in order to ensure effective operations at the school.
- Achieve and/or maintain appropriate certification and accreditation programs and efforts.
- Demonstrate knowledge and understanding of state licensing and other applicable regulations by continually maintaining compliance.
- Manage the school in conformance with all state/local regulations and Company policies, procedures, programs and processes. Plan work schedules and supervise staff, assist in lesson planning, and evaluate staff's performance.
- Ensure appropriate teacher-child ratios and minimum state teacher qualifications are met.
- Follow mandated reporting requirements. Communicate with regulatory agencies in a prompt, proactive, positive and professional manner.
- Accurately maintain appropriate and required records on staff and children.
- Process compensation, benefits, and personnel-related actions, paperwork and documentation in efficient, timely manner.
- Properly maintain and administer all school financial and business related Documentation.
- Prepare and forward reports and forms in accordance with Company policies and procedures.
- Maintains building equipment and grounds to ensure a safe environment that meets Company and state/local regulations.
- Maintaining and allocating school budget to ensure a profit Market and hold events to build the business to ensure growth within the school and company
- Maintain and update school appearance
- Skills and Abilities
- Excellent customer service skills.
- Built successful relationships and have the ability to influence people at all levels.
- Able to lead and manage successfully.
- Skill in planning and organizing, able to meet strict deadlines.
- Effective oral and written communication skills
- Able to define problems, and resolve them quickly and appropriately. Skill in efficiently handling conflict and complaints. Ability to work with frequent interruptions and changing priorities. Computer literate, including proficient with Microsoft Office programs.
- Maintains clean, safe and healthy environment thru scheduled cleaning and frequent visual checks.
- Coordinates equipment and/or facility repairs via established Company procedures; ensures timely completion of repairs to minimize any risk of injury
- Obtained CPR and First Aid certification to ensure safety in emergency situations.
- Planning and Execution:
- February 2, 2007- August 2, 2011 Program Assistant Director La Petite Academy | 3200 Clinton Parkway Ct, Lawrence Kansas 66049
- February 22, 2002- February 2,2007 Lead Teacher La Petite Academy | 3200 Clinton Parkway Ct, Lawrence Kansas 66049
- The Lead Teacher will be assigned to a specific classroom. Responsible for curriculum implementation which includes lesson planning and child assessment. Plans and implements activities designed to promote the social, physical and intellectual growth of the children under her/his care. Keeps parents informed of the progress of their child on a daily basis. May be assisted in the classroom by a Teacher or Assistant Teacher.
Program Assistant Director
La Petite Academy
Lawrence, Kansas
02.2007 - 08.2011
Lead Teacher
La Petite Academy
Lawrence, Kansas
02.2002 - 02.2007
- The Lead Teacher will be assigned to a specific classroom. Developed and executed the curriculum, including lesson planning and child assessment. Plans and implements activities designed to promote the social, physical and intellectual growth of the children under her/his care. Keeps parents informed of the progress of their child on a daily basis. Collaborated with a Teacher or Assistant Teacher in the classroom.
Education
BA - Human Development and Family Life
University Of Kansas
Lawrence, KS05-2007
Skills
- Case documentation
- Care coordination
- Safety planning
- Crisis intervention
- Assessment reporting
- Patient intake
Disclaimer
Thank you for considering my resume Sincerely, Jennifer Woods
Timeline
Case Manager Permanency
KVC Health
09.2023 - 09.2026
COVID-19 Contact Tracer
Insight Global
12.2020 - 06.2022
Patient Account Representative
Olathe Medical Center
10.2016 - 11.2020
Director
La Petite Academy
08.2011 - 05.2015
Program Assistant Director
La Petite Academy
02.2007 - 08.2011
Lead Teacher
La Petite Academy
02.2002 - 02.2007
BA - Human Development and Family Life
University Of Kansas