Amanda Poole

• Managed child welfare caseloads, coordinating service plans and family reunification efforts.
• Conducted home visits to assess safety, well-being, and placement stability.
• Prepared accurate case documentation, progress notes, and court reports.
• Collaborated with caregivers, service providers, and case teams to align interventions.
• Led case planning discussions to resolve barriers and support timely decision-making.
• Monitored compliance with agency requirements, referrals, and permanency goals.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Coordinated services with other agencies, community-based organizations, and health care professionals to provide useful benefits to clients.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
• Trained new case managers.
• Monitored clients' progress and tracked client services.

• Prioritized incoming calls and dispatched police, fire, and EMS units using CAD systems.
• Monitored emergency traffic and updated unit status to support efficient response coordination.
• Relayed critical information clearly to field personnel, maintaining accurate radio communication logs.
• Entered, verified, and maintained incident data in dispatch and records management systems.
• Applied emergency communication protocols to support calm, accurate call handling.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Enhanced communication with first responders by maintaining updated contact information and using clear, concise language during dispatches.
• Maintained high levels of confidentiality and discretion with sensitive information.
• Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.

• Coordinated person-centered services for individuals with intellectual and developmental disabilities.
• Managed caseloads, prioritizing referrals, assessments, and ongoing service needs.
• Monitored individualized support plans for compliance, accuracy, and timely updates.
• Documented service activities, case notes, and eligibility information in secure records systems.
• Engaged residents to identify areas of need and make referrals to community agencies.
• Conducted regular assessments of client progress, making necessary adjustments to service plans for optimal results.
• Promoted client independence by assisting with the development of self-advocacy skills and encouraging participation in decision-making processes regarding their own care.

• Supervised records staff.
• Monthly schedule of employees.
• Uniformed Crime Reporting to the State and FBI.
• ICE Officer.
• Full access TCIC/NCIC.
• Arresting powers of subjects that turned themselves in on outstanding warrants and transporting inmates to and from court.
• Supervised records staff, ensuring accurate case files, incident reports, and confidential document handling.
• Collection of evidence at crime scenes.
• Processing of evidence collected at the crime scene.
• Writing of reports to be put in the case file.
• Testifying in District Court.

• Dispatched deputies, fire, and EMS resources based on caller needs and field status.
• Prioritized emergency and non-emergency calls for service using CAD and radio communications.
• Monitored multiple radio channels to maintain clear communication across field operations.
• Entered and updated incident information in records systems with accuracy and consistency.
• Queried TCIC and NCIC systems to verify warrants, vehicle records, and subject information.
• Relayed critical information to responding units and maintained detailed call logs.
• Coordinated response efforts during high-stress incidents while sustaining professional customer service.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
• Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
• Maintained updated and detailed records of calls in physical and electronic database.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Ensured compliance with local, state, and federal regulations related to emergency communications.
• Communication between dispatch and field units, which reduced misunderstandings and errors.
• Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
• Directed jail operations, ensuring secure inmate housing, classification, and facility safety compliance.
• Oversaw booking, release, and intake processes, maintaining accurate custody records and documentation.
• Implemented detention policies and procedures aligned with sheriff's office standards and state regulations.
• Supervised correctional staff schedules, assignments, and performance to support consistent coverage.
• Managed inmate discipline, grievances, and PREA compliance with thorough case documentation.
• Reviewed operational issues and improved workflow efficiency across detention facility functions.
• Streamlined daily operations by overseeing the implementation of jail policies and procedures.
• Improved inmate safety by implementing effective security protocols and conducting routine inspections.
• Managed budget allocation, ensuring sufficient resources for all aspects of jail administration.
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• Monitored vital signs and reported condition changes promptly to nursing staff for timely intervention.
• Assisted patients with bathing, dressing, toileting, and mobility support while preserving comfort and dignity.
• Documented patient care activities accurately in electronic medical records and unit charts.
• Implemented infection-control and safety protocols to reduce risk and maintain clean patient environments.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Enhanced patient satisfaction by providing compassionate and attentive care during daily interaction.
• Performed patient mobility services by turning, lifting, moving and repositioning patients.
• Assisted with patient transfers and ambulation.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Helped patients with self-feeding and assisted feeding, based on individual needs.

• Monitored detainee movements, counts, and escort procedures with strict attention to custody protocols.
• Conducted inmate searches, cell inspections, and contraband checks to prevent safety threats.
• Supervised inmate housing units, maintaining security, order, and policy compliance across daily operations.
• Documented incidents, behavior concerns, and facility activity with accurate, timely reports.
• Coordinated intake, booking, and release procedures while verifying identity and custody records.
• Trained new detention staff on security practices, inmate supervision, and emergency response procedures.
• Processed inmates by taking photographs and fingerprints.
• Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
• Took custody of prisoners from arresting officers to begin processing into the detention facility.
• Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
• Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
• Conducted physical searches of prisoners and premises in search of weapons and contraband.
• Transported prisoners throughout the facility and off-site to medical appointments and court appearances.
• Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
• Attended to feeding, housing, and physical well-being of inmates.
• Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
• Created and maintained positive relationships with inmates to build rapport and trust.
• Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
• Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
• Managed visitation schedules effectively to maintain an organized flow of visitors while adhering to security requirements.
• Processed visitors and attorneys arriving to see prisoners.
• Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
• Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
• Assisted in intake and release of inmates.
• Responded to emergency situations and de-escalated hostile confrontations.
• Conducted security checks of inmates and living areas.
• Enforced rules and regulations to maintain order among inmates.
• Received and inspected mail, property, and funds from visitors on behalf of designated inmates.

• Studied Criminal Justice with a Minor in Sociology
• Member of the Fraternal Organization Gamma Omega Chapter of Alpha Phi
• Philanthropy work with the American Heart Association

Enrolled from August 1991 through August 1993

Transferred to Midwestern State University

Completed basic college courses

Began the RN program, but did not complete the program reason being, I felt this field was not for me,

President of the Academy class.

Completed 736 hours of coursework.