Reba Papageorge
Dallas,TX
Summary
Dynamic and results-driven professional with extensive experience as a Permanency Case Manager at Texas Family Initiative - Empower. Expert in case management and client relationship management, adept at utilizing Microsoft Office Suite for documentation and reporting. Proven ability to enhance service delivery through effective communication and critical thinking skills.
Overview
15
15
years of professional experience
Work History
Permanency Case Manager
Texas Family Initiative - Empower
Dallas, TX
03.2024 - 04.2025
- Facilitated transition of Child Protective Services from Texas DFPS to TFI-Empower while maintaining all responsibilities of Conservatorship Worker III.
- Utilized case management software and databases for efficient information tracking.
- Coordinated communication among clients, families, caregivers, social services, and various agencies to ensure client needs were met.
- Participated in interdisciplinary team meetings to discuss treatment options.
- Maintained accurate case records and documentation according to agency guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Caseworker III
Texas Department of Family and Protective Services
Dallas, TX
01.2016 - 02.2024
- Facilitated connections between clients, families, and community services to enhance educational support.
- Completed court reports and provided testimony in child protection cases regarding client progress.
- Created monthly summaries of caseload activities for supervisor review.
- Documented comprehensive case information in electronic and physical file systems.
- Ensured compliance with confidentiality and privacy regulations for all case management actions.
- Conducted home visits to evaluate client needs, track goal progress, and document service delivery.
Employment Verification Specialist
Group One Services
05.2015 - 05.2016
- Maintained and managed up to 100 requests per day from clients.
- Verified employment history of job applicants by contacting employers, completing reference checks and obtaining necessary documents.
- Developed and maintained relationships with a variety of employers to facilitate the verification process.
- Maintained accurate records of employee verifications in accordance with company policy and applicable laws.
- Prepared reports summarizing results of background checks for management review.
Server
Lefty's Lobster and Chowder House
Addison, TX
06.2011 - 05.2015
- Monitored dining room for cleanliness and proper set-up at all times.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
Assistant Manager
PacSun
Dallas, TX
11.2009 - 06.2011
- Managed customer service inquiries and complaints in a timely manner.
- Maintained operational performance by regularly exceeding KPI's.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
Education
Bachelor of Science - Psychology
University of Texas At Dallas
Dallas, TX12.2014
Associate of Arts - General Studies
Collin County Community College
Plano, TX12.2012
Skills
- Microsoft Office Suite
- Time management
- Adobe
- TEAMS
- Google Suite
- Critical thinking
- Task prioritization
- Problem solving
- Confidentiality compliance
- Case management
- Report writing
- Client relationship management
- Verbal and written communication
- Documentation and reporting
- Data entry and analysis
Timeline
Permanency Case Manager
Texas Family Initiative - Empower
03.2024 - 04.2025
Caseworker III
Texas Department of Family and Protective Services
01.2016 - 02.2024
Employment Verification Specialist
Group One Services
05.2015 - 05.2016
Server
Lefty's Lobster and Chowder House
06.2011 - 05.2015
Assistant Manager
PacSun
11.2009 - 06.2011
Bachelor of Science - Psychology
University of Texas At Dallas
Associate of Arts - General Studies
Collin County Community College
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