Stevie Brown
Denison,TX
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Permanency Case Manager
Department of Family Protective Services
Sherman, TX
03.2026 - Current
- Conducted regular assessments of resident progress to inform treatment plan adjustments.
- Facilitated family meetings to discuss goals, progress, and resources for residents.
- Coordinated with external agencies to secure additional support services for families.
- Developed resource guides for families to navigate support systems effectively.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Juvenile Correctional Officer
Monarch Academy For Girls
Sherman, TX
03.2025 - 02.2026
- Monitored the behavior and interactions of residents to promote a safe environment.
- Documented daily activities and incidents in compliance with facility protocols.
- Assisted in conducting safety drills and emergency response training for staff.
- Collaborated with team members to develop individualized care plans for residents.
- Engaged residents in structured activities to foster social skills and community involvement.
- Maintained accurate records of resident attendance and participation in programs.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
- Improved facility safety by conducting thorough and consistent security checks.
- Maintained a secure environment for juvenile offenders with diligent monitoring and supervision.
- Assisted in the development of individualized treatment plans tailored to each offender''s needs and progress.
Office Manager
K9 Corral
Honey Grove, TX
05.2021 - 03.2025
- Maintained accurate inventory of pet supplies and equipment to support daily operations.
- Developed and implemented standard operating procedures for front desk workflows.
- Processed employee payroll and managed time-off requests in compliance with company policy.
- Assisted in creating promotional materials to increase awareness of services offered.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Comforted nervous dog parents when worries would arise about the well-being of their animal(s).
- Team player that also jumped in when help was needed in the groom shop or extra hands were needed with the Dog Training classes.
Kennel Technician
Wag-n-Tails
05.2018 - 08.2020
- While at Wag-n-Tails, I handled the day-to-day care and well-being of the dogs. My days consisted of sanitizing and cleaning runs, walking dogs, along with checking customers in and out throughout the day and answering phone calls.
Education
Bachelor’s Degree - Criminal Justice
Texas A&M Commerce
Commerce, TX05-2024
High School Diploma - undefined
Salida High School
01-2020
Skills
- Case management
- Problem-solving
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Critical thinking
- Documentation proficiency
Certification
- CPR Training - Valid through 2027
- First Aid Training - Valid through 2027
Timeline
Permanency Case Manager
Department of Family Protective Services
03.2026 - Current
Juvenile Correctional Officer
Monarch Academy For Girls
03.2025 - 02.2026
Office Manager
K9 Corral
05.2021 - 03.2025
Kennel Technician
Wag-n-Tails
05.2018 - 08.2020
High School Diploma - undefined
Salida High School
Bachelor’s Degree - Criminal Justice
Texas A&M Commerce
Awards and Acknowledgements
Dean’s List / Texas A&M Commerce, Honor Roll / Salida High School