Jennifer Wright
Bardstown,KY
Summary
Experienced healthcare specialist with a strong background in clinical operations and healthcare delivery. Dedicated to helping organizations achieve and sustain regulatory compliance and best practices in health delivery. Proficient in facilitating the smooth integration of healthcare services, promoting optimal patient care and organizational efficiency. Capable of navigating intricate healthcare systems and working collaboratively with multidisciplinary teams to achieve positive outcomes.
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator
Baptist Health Medical Group
12.2022 - 01.2025
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Payroll Specialist
Personnel Best
02.2013 - 08.2024
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Updated employee files with new details such as changes in address or salary levels.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Generated reports to track employee time and attendance.
- Audited timesheets and payroll records for accuracy.
- Completed payroll accurately and timely to meet employee expectations.
- Performed data entry tasks and maintained accurate records of employee payroll information.
Credentialing Specialist /Provider Enrollment Specialist
Humana
01.2020 - 12.2022
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Prepared records for site visits and file audits.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Administered employee benefits programs and assisted with open enrollment.
- Created and implemented provider acquisition initiative with focus on high-margin services.
- Secured competitive advantage in market by establishing exceptional network of care providers.
- Prepared and processed provider enrollments with Medicare and Medicaid in multiple states.
- Conversed effectively with various parties on daily basis using polished interpersonal and active listening skills
- Contacted insurance carriers to obtain information regarding denials.
- Monitored credentials and contacted practitioners when expiration dates were nearing.
- Communicated effectively via telephone, email, and in person with prospective customers.
- Updated, entered, and reviewed customer data.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Provider Installment Rep
Evolent Health
01.2019 - 01.2020
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
A/R Represenative
Baptist Health CBO
01.2017 - 01.2019
- Prepared vendor invoices and processed incoming payments.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Maintained accurate and complete records to document transactions and support decision-making.
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
- Tracked customer invoices to facilitate prompt and accurate payments.
- Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Handled day-to-day accounting processes to drive financial accuracy.
Education
MBA - Business Management
Capella University
06-2026
Bachelor of Science - Healthcare Management
Sullivan University
Louisville, KY05-2024
Associate of Applied Science - Billing And Coding
ATA
Louisville, KY05-2018
Skills
- Intake documentation
- Customer engagement and support
- Data entry
- Insurance verification
- Office administration
- Benefit eligibility management
- Verbal and written communication
- Administrative support
- Data analysis skills
- Problem-solving
- Critical thinking
- Teamwork and collaboration
- Strong work ethic
- Effective multitasking
Timeline
Scheduling Coordinator
Baptist Health Medical Group
12.2022 - 01.2025
Credentialing Specialist /Provider Enrollment Specialist
Humana
01.2020 - 12.2022
Provider Installment Rep
Evolent Health
01.2019 - 01.2020
A/R Represenative
Baptist Health CBO
01.2017 - 01.2019
Payroll Specialist
Personnel Best
02.2013 - 08.2024
MBA - Business Management
Capella University
Bachelor of Science - Healthcare Management
Sullivan University
Associate of Applied Science - Billing And Coding
ATA
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