Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Traci Cosgrove

Pharmacy Technician
Bardstown,KY

Summary

Striving to absorb knowledge like a sponge and am dedicated to a customer service professional with extensive experience in the management and retail industry. A solid team player with outgoing, positive outlook and proven skills in establishing rapport with members and customers. Motivated to maintain customer satisfaction and contribute to company success. Positive, energetic and an ongoing passion for developing relationships, cultivating partnerships and growing businesses.

Overview

25
25
years of professional experience

Work History

Pharmacy Technician

Chewy Pharmacy
Louisville, KY
06.2024 - Current
  • Engaging with Pharmacist and customers who contact us directly at the pharmacy or customer service for a variety of topics.
  • Research and problem solved to determine appropriate solutions for the customer and follow up as needed to resolve issues.
  • Going above and beyond to wow our customers. Chewy RXCC aren't order-takers or script readers. We are expected to engage with our customers. Taking ownership and being empathetic are a vital skills you have to use on every customer interaction.
  • Thinking critically to help our customers and providing possible solutions...While being detailed oriented are extremely important skills to have.
  • Assisting customers over the phone with a variety of topics primarily using our internal computer software and systems to do research solutions and document their account.

Member Services Representative

Teleperformance USA
Louisville, KY
01.2021 - 08.2022
  • Assisted members with correcting account, service and system issues by great customer service, paying attention to detail, and technical processes.
  • Working on meeting customer call guidelines including service levels, and handle time.
  • Responded proactively and positively to rapid change.

Inbound Warehouse Associate

RueGilt
Shepherdsville, Kentucky
10.2019 - 04.2020
  • Unloaded pallets and deliveries and organized products in warehouse.

Asst Manager

Rue21
Bardstown, Kentucky
10.2018 - 10.2019
  • Handled day-to-day shipping and receiving daily.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Being trained to compared shipping orders and invoices against contents received to verify accuracy.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Assistant Manager & Store Manager

Clarks USA
Louisville, Kentucky
05.2001 - 02.2005
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security and handled incidents calmly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information regarding charge accounts and loyalty programs.

Customer Service Representative

Sears Call Center (Credit Cards)
Louisville, Kentucky
01.2000 - 05.2001
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Associate of Science - Law (Pre-Law)

Sullivan University
Louisville, KY

Associate of Science - Law (Pre-Law)

Elizabethtown Community And Technical College
Elizabethtown, KY

High School Diploma -

Eisenhower High School
Lawton, OK
05.1995 - 05.1995

Skills

  • Efficient and Detail-Oriented

  • Customer Data Confidentiality

  • Multitasking and Prioritization

  • Building Customer Trust and Loyalty

  • Upbeat and Positive Personality

  • Computer Proficiency

  • Document and Records Management

  • Excellent Attention to Detail

  • Patient and Empathetic

  • Team-Oriented and Cooperative

  • Administrative and Office Support

Problem-solving skills

Active listening

Multitasking Abilities

Continuous improvement

Accomplishments

    Recipient of the customer service experience award in December 2024 and April 2025.

Timeline

Pharmacy Technician

Chewy Pharmacy
06.2024 - Current

Member Services Representative

Teleperformance USA
01.2021 - 08.2022

Inbound Warehouse Associate

RueGilt
10.2019 - 04.2020

Asst Manager

Rue21
10.2018 - 10.2019

Assistant Manager & Store Manager

Clarks USA
05.2001 - 02.2005

Customer Service Representative

Sears Call Center (Credit Cards)
01.2000 - 05.2001

High School Diploma -

Eisenhower High School
05.1995 - 05.1995

Associate of Science - Law (Pre-Law)

Sullivan University

Associate of Science - Law (Pre-Law)

Elizabethtown Community And Technical College

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