Jennifer Zayas
Willingboro,New Jersey
Summary
Dynamic Professional, adept at enhancing client satisfaction through tailored plans and efficient communication systems. Proven ability in client relationship building and problem-solving, resulting in streamlined processes and improved service delivery. Recognized for fostering teamwork and collaboration, ensuring timely transitions for clients.
Overview
22
22
years of professional experience
Work History
Relocation Manager
Housing To Home (Rowan Towers)
Trenton, NJ
02.2026 - Current
- Coordinated relocation logistics to ensure timely and efficient transitions for clients.
- Managed communication between clients and service providers to streamline processes.
- Developed relocation plans tailored to individual client needs, enhancing satisfaction.
- Streamlined the relocation process by implementing efficient tracking and communication systems.
- Maintained high levels of customer satisfaction through regular communication and timely updates on progress throughout the relocation process.
Lead Case Manager
Phoenix Behavioral Health Services
Cherry Hill, NJ
02.2020 - 09.2024
- Led multidisciplinary team in developing and implementing individualized care plans for clients.
- Mentored case management staff to enhance service delivery and client engagement strategies.
- Collaborated with healthcare providers to ensure comprehensive support for clients' mental health needs.
- Assessed client progress and adjusted treatment plans based on ongoing evaluations and feedback.
- Facilitated training sessions for new staff on case management protocols and best practices.
- Streamlined documentation processes to improve accuracy and compliance with regulatory standards.
- Advocated for clients' needs within community resources, enhancing access to essential services.
- Developed and implemented training programs for new case managers, improving overall team performance.
- Conducted thorough assessments to determine the most appropriate resources and services for each client.
Residential Manager
Children’s Aid Family Services
Paramus, NJ
01.2017 - 02.2020
- Oversaw daily operations of residential programs, ensuring compliance with state regulations and organizational policies.
- Developed individualized care plans in collaboration with multidisciplinary teams, enhancing service delivery for residents.
- Trained and mentored staff on best practices in Developmental Disabilities , promoting professional development and teamwork.
- Implemented quality improvement initiatives, resulting in enhanced service outcomes and resident satisfaction.
- Managed crisis intervention strategies, effectively addressing emerging challenges while maintaining a safe environment for residents.
- Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
- Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
- Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
- Reported and documented maintenance requests and scheduled appropriate services.
- Managed, scheduled and determined workload for Number-member property management team.
Community Liaison/ Intake Specialist
Burlington Community Action Partnership, Inc.
Burlington, NJ
02.2005 - 12.2017
- Fostered partnerships with local organizations to enhance community engagement initiatives.
- Coordinated outreach programs to increase awareness of available resources and services.
- Developed training materials for staff on effective community communication strategies.
- Implemented feedback mechanisms to assess community needs and improve service delivery.
- Organized community events that promoted collaboration and resource sharing among stakeholders.
- Analyzed program outcomes to identify areas for improvement and drive strategic planning efforts.
- Served as a liaison between different departments internally ensuring maximum efficiency in addressing community needs.
- Strengthened community partnerships by organizing and attending collaborative events.
- Increased awareness of available programs and services through targeted outreach efforts, leading to higher participation rates.
Skills
- Client relationship building
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Critical thinking
- Active listening
- Effective communication
- Decision-making
Timeline
Relocation Manager
Housing To Home (Rowan Towers)
02.2026 - Current
Lead Case Manager
Phoenix Behavioral Health Services
02.2020 - 09.2024
Residential Manager
Children’s Aid Family Services
01.2017 - 02.2020
Community Liaison/ Intake Specialist
Burlington Community Action Partnership, Inc.
02.2005 - 12.2017