Jennifer Zimmermann
Gladstone,MI
Summary
Experienced clinic team leader known for effective communication and problem-solving skills. Successfully managed budgets, staff schedules, and quality audits to ensure patient-centered care in a high-volume medical office.
Overview
28
28
years of professional experience
Work History
Clinic Team Leader
Bellin Health (Emplify Health)
Escanaba, Michigan
03.2010 - 02.2026
- Directed clinic team in providing exceptional patient-centered care within high-volume medical office for 16 years
- Managed payroll, recruitment/terminations, clinic supply ordering, staff schedules, and facilitated monthly staff meetings and staff training for physicians, nurses, and office staff
- Resolved patient and staff complaints and addressed reportable safety events to enhance clinic operations
- Monitored facility safety protocols to ensure a secure environment.
- Conducted monthly safety audits to ensure compliance and improve safety standards
- Led staff training and emergency preparedness
- Audited physician quality and quantity of work and addressed opportunities
- Mentored other leaders within the organization
Referral Coordinator/Prior Authorization Specialist
UPHS Escanaba (Doctor's Park)
Escanaba, Michigan
11.2002 - 03.2010
- Coordinated patient referrals to ensure timely access to specialist care.
- Managed communication between patients and healthcare providers effectively.
- Processed insurance information for seamless referral approvals.
- Scheduled appointments for patients with various medical specialists.
- Maintained accurate patient records in electronic health systems.
- Assisted patients in understanding referral procedures and requirements.
- Collaborated with healthcare teams to optimize patient care pathways.
- Trained new staff on referral coordination processes and systems.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
Office Coordinator
The San Francisco Hearing and Speech Center
10.2001 - 11.2002
- Coordinated patient scheduling and managed appointments for audiology services.
- Maintained office supplies and ensured availability of necessary materials for staff.
- Supported administrative tasks including data entry and document management.
- Facilitated communication between staff, patients, and external partners effectively.
- Trained new team members on office procedures and best practices.
- Processed customer invoices accurately and efficiently each billing cycle.
Club Level Concierge
The Ritz-Carlton San Francisco
10.1997 - 10.2001
- Provided personalized service to club level guests at luxury hotel.
- Coordinated reservations and dining experiences for high-profile clientele.
- Anticipated guest needs and offered tailored recommendations for local attractions.
- Collaborated with hotel departments to ensure seamless guest experiences.
- Managed concierge desk operations and staff scheduling efficiently.
- Developed relationships with local vendors to enhance guest offerings.
- Resolved guest concerns promptly to maintain high satisfaction levels.
- Performed administrative tasks such as filing paperwork and updating databases.
- Handled cash transactions accurately while ensuring proper accounting methods were followed.
Education
High School Diploma -
Gladstone High School
Gladstone, MI05-1996
Some College (No Degree) - Business Administration
Northern Michigan University
Marquette, MISkills
- Patient management
- Clinical staff management
- Emergency preparedness training
- Quality assurance auditing
- Healthcare technology
- HIPAA compliance
- Patient engagement
- Patient flow
- Financial oversight
- Budget oversight
- Revenue management
- Compliance oversight
- Regulatory compliance
- Operations management
- Facility oversight
- Staff scheduling
- Scheduling
- Supply management
- Employee training
- Training coordination
- Team leadership
- Administrative leadership
- Community outreach
- Problem identification
- Data analysis
- Continuous improvement
- Assessment skills
- Problem solving
- Conflict management
- Critical thinking
- Change management
- Effective communication
- Multitasking
- Goal attainment
- Employee performance evaluations
- Goal attainment
- Clinical staff management
Timeline
Clinic Team Leader
Bellin Health (Emplify Health)
03.2010 - 02.2026
Referral Coordinator/Prior Authorization Specialist
UPHS Escanaba (Doctor's Park)
11.2002 - 03.2010
Office Coordinator
The San Francisco Hearing and Speech Center
10.2001 - 11.2002
Club Level Concierge
The Ritz-Carlton San Francisco
10.1997 - 10.2001
High School Diploma -
Gladstone High School
Some College (No Degree) - Business Administration
Northern Michigan University