JENNIFER DODSON
Greensboro,NC
Summary
Knowledgeable event planner with wealth of experience in overseeing catering operations and ensuring high-quality service delivery. Proven success in managing large-scale events, streamlining processes, and enhancing customer satisfaction. Demonstrated leadership and organizational skills in coordinating teams and executing events smoothly.
Overview
10
10
years of professional experience
Work History
Catering Manager
Chartwells UNCG
Greensboro, NC
01.2026 - Current
- Developed and implemented catering menus aligned with client preferences and dietary requirements.
- Managed logistics for multiple events, ensuring timely delivery and setup of services.
- Trained and supervised staff on food safety standards and service excellence.
- Monitored inventory levels to optimize supply chain efficiency and reduce waste.
- Analyzed customer feedback to enhance service offerings and improve overall satisfaction.
- Led team meetings to strategize on operational improvements and address challenges proactively.
- Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
- Maintained a safe work environment by enforcing proper food handling procedures and adhering to health department regulations.
- Increased repeat business through exceptional customer service and attention to detail in event execution.
- Coordinated large-scale catering events to ensure seamless execution and high customer satisfaction.
- Established strong vendor relationships
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Hired and trained both permanent and temporary staff members.
General Manager
Panda Express, Chartwells UNCG
Greensboro, NC
04.2024 - 01.2026
- Lead daily operations, inventory management, financial management for sales, purchases, and food cost.
- Interview and train new staff.
- Maintain labor and financial targets and order supplies to meet demand.
- Developed and implemented systems to streamline daily processes; training videos, cleaning lists.
- Managed budget implementations, employee reviews, training, schedules, and food cost.
- Maintained above 95 health score
- Serve Safe Certified
- Safety regulations
- Worked along side marketing for implementing daily specials
- Maintained a respectful, professional environment between associates and myself
Sales Associate
Athleta
Greensboro, NC
06.2025 - 10.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Wholesale Manager
Caliber Apparel LLC
Greensboro, NC
01.2023 - 11.2023
- Managed wholesale operations, coordinated orders, and provided customer service.
- Supported invoicing and administrative functions.
- Managed approximately 100 emails per day from customers.
- Led wholesale operations, optimizing inventory management and distribution processes.
- Managed vendor relations, negotiating terms to ensure favorable pricing and quality standards.
- Managed inventory effectively for optimal product availability and minimized overstock situations.
Convenience Store Supervisor
Chartwells, UNCG
Greensboro, NC
04.2022 - 01.2023
- Oversaw operations of campus convenience stores.
- Managed employees and ensured inventory accuracy.
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
- Managed inventory levels, coordinating reorders to maintain product availability and minimize waste.
- Conducted regular safety inspections to ensure a secure environment for both staff and customers.
- Supervised daily operations, ensuring adherence to safety protocols and efficient workflow management.
- Trained and mentored staff on customer service best practices and store policies.
Administrative Assistant
Chartwells, UNCG
Greensboro, NC
01.2022 - 04.2022
- Provided clerical and administrative support including data entry and scheduling.
- Assisted with event planning and interdepartmental coordination.
- Answered phone, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Assistant Store Manager
Athleta- Gap
Greensboro, NC
07.2020 - 01.2022
- Supervised team operations, training, and visual merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
General Manager / Server
Lulu and Blu
High Point, NC
07.2016 - 01.2022
- Managed daily operations and supported scheduling and training.
- Developed strong interpersonal and multitasking skills through high-volume service work.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained schedule and payroll weekly
- Ordered alcohol for bar
- Built new wine menu with pricing
- Managed fall and spring market events in restaurant
Education
Bachelor of Arts - Psychology, American Sign Language
University of North Carolina At Greensboro
Greensboro, NC05.2020
Associate in Arts -
Guilford Technical Community College
Jamestown, NC01.2016
Skills
- Administrative Support & Scheduling
- Microsoft Office proficiency
- Team Leadership & Training
- Customer Service Excellence
- Workflow Organization
- Hiring & Onboarding
- Communication & Problem Solving
- Quick Learner & Adaptable
- Mystaff and Myfinance
- Advertising and marketing (social media)
- Trackpath
Timeline
Catering Manager
Chartwells UNCG
01.2026 - Current
Sales Associate
Athleta
06.2025 - 10.2025
General Manager
Panda Express, Chartwells UNCG
04.2024 - 01.2026
Wholesale Manager
Caliber Apparel LLC
01.2023 - 11.2023
Convenience Store Supervisor
Chartwells, UNCG
04.2022 - 01.2023
Administrative Assistant
Chartwells, UNCG
01.2022 - 04.2022
Assistant Store Manager
Athleta- Gap
07.2020 - 01.2022
General Manager / Server
Lulu and Blu
07.2016 - 01.2022
Bachelor of Arts - Psychology, American Sign Language
University of North Carolina At Greensboro
Associate in Arts -
Guilford Technical Community College