Salesforce
Jennifer Downer
Chief Operating Officer
Athens,GA
Summary
Thorough Chief Operating Officer with track record delivering superior results. Focused leader with over 15 years of experience finding innovative ways to grow revenue and increase margins. Well-versed in managing multi-million dollar budgets with full P&L responsibility, negotiating high-level contracts and building lasting relationships with vendors, clients and partners.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Chief Operating Officer
Absolute Storage Management
Athens, GA
02.2018 - Current
- Led operational oversight and budgetary supervision for 135 self-storage locations.
- Established organizational and operational policies to promote company culture and vision.
- Evaluated year-over-year performance by analyzing and interpreting data and metrics.
- Oversaw operations and coordinated with managers to increase annual profits by 15% in 2021.
- Negotiated and drafted contracts with business partners, clients and vendors.
- Implemented Senior Operations team plan, clarified roles of members and introduced new processes to boost quality across departments.
- Coordinated and implemented effective training for over 20 operations professionals to improve knowledge and processes.
- Improved performance management system and introduced online auction and collections program to streamline processes.
Vice President of Operations
Absolute Storage Management
Athens , Georgia
01.2015 - 02.2018
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
- Resolved issues and recommended actions based on property performance and team member issues.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
- Managed cross-functional collaboration to drive team engagement and keep members on course to achieve demanding company targets.
- Established performance goals for department and provided methods for reaching milestones.
- Established clear management goals and devised systems to track results for effective decision making.
Regional Manager
Absolute Storage Management
Athens, Georgia
01.2013 - 01.2015
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Established and maintained operational standards for 15 locations.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Spearheaded routine operations and special program initiatives for regional group.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
General Manager
Absolute Storage Management
Athens, Georgia
01.2010 - 01.2013
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Launched new, robust business management software system, resulting in improved operational insight and planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Developed and maintained relationships with customers and suppliers through account development.
Property Manager
Absolute Storage Management
Athens, Georgia
01.2007 - 01.2010
- Minimized vacancy periods by collaborating with owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
Education
MBA - Business Administration And Management
Brenau University
Gainesville, GA 09.2014 - 05.2016
Bachelor of Science - Communications
Emmanuel College
Franklin Springs, GA 08.1995 - 05.1999
Skills
Operations oversight
undefinedSoftware
DoorSwap
Microsoft Office Products
Writing, nature, music
I'm a former journalist so in my free time, I enjoy writing blogs or content for trade magazines. I also enjoy almost every genre of music, and visiting new areas with beautiful scenery.
Timeline
Chief Operating Officer
Absolute Storage Management
02.2018 - Current
Vice President of Operations
Absolute Storage Management
01.2015 - 02.2018
MBA - Business Administration And Management
Brenau University
09.2014 - 05.2016
Regional Manager
Absolute Storage Management
01.2013 - 01.2015
General Manager
Absolute Storage Management
01.2010 - 01.2013
Property Manager
Absolute Storage Management
01.2007 - 01.2010
Bachelor of Science - Communications
Emmanuel College
08.1995 - 05.1999
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