Jennifer F. Yepez Rivas
Queens,NY
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management.
Overview
3
3
years of professional experience
Work History
Receptionist
ADAMS INTERNATIONAL LLC.
08.2023 - Current
- Operated multi-line telephone system to answer and direct high volume of calls.
- Greeted guests with positive attitude making them feel welcomed.
- Handled assignments independently with good judgement and critical thinking skills.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Bookkeeper
MetFood Supermarket
09.2020 - 08.2023
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reported financial data and updated financial records in ledgers and journals.
Cashier
MetFood Supermarket
09.2020 - 08.2023
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor of Arts - Psychology
York College of The City University of New York
Jamaica, NY06.2025
High School Diploma -
Queens Metropolitan High School
06.2020
Skills
- Typing Speed
- Greeting and Seating Clients
- Customer and client relations
- Call Answering and Routing
- Customer Complaint Resolution
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
ADAMS INTERNATIONAL LLC.
08.2023 - Current
Bookkeeper
MetFood Supermarket
09.2020 - 08.2023
Cashier
MetFood Supermarket
09.2020 - 08.2023
Bachelor of Arts - Psychology
York College of The City University of New York
High School Diploma -
Queens Metropolitan High School
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