Judy Brown
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and streamlining operations at AARP Foundation SCSEP. Skilled in organization and time management, adept at improving efficiency and exceeding performance targets. Demonstrates exceptional customer service and communication abilities, contributing significantly to team collaboration and productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Receptionist
AARP Foundation SCSEP
Miami, FL
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Warehouse Worker
Kelly Services
Hialeah, FL
11.2023 - 12.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Office Assistant
AARP Services
Miami Gardens, FL
10.2023 - 11.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Product Demonstrator
Advantage Solutions
Miami, FL
02.2023 - 09.2023
- Assisted customers in locating items, addressed questions and provided product samples.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
- Increased product awareness by conducting engaging and informative demonstrations to potential customers.
Prime Associate
Amazon Prime Products
Miami, FL
11.2018 - 02.2021
- Assisted in team collaboration for better workflow management, resulting in increased productivity.
- Contributed significantly toward achieving corporate revenue goals by successfully closing sales deals and exceeding performance targets.
- Enhanced customer satisfaction by providing exceptional support and addressing concerns promptly.
Receptionist
H & R Block Tax Services
Miami, FL
12.2018 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Event Assistant
Hard Rock Stadium
Miami Gardens, FL
07.2017 - 12.2018
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Managed event budgets, minimizing expenses while maintaining high-quality experiences for attendees.
- Balanced cash drawers and prepared bank deposits for financial maintenance.
- Greeted guests and welcomed patrons in support of company service policy.
Education
No Degree - Microsoft Office Career Specialist
Sullivan And Cogliano Training Centers
Hialeah, FL07.2017
No Degree - Pharmacy Technology
Beacon Career Institute
Miami, FL09.2000
GED -
Miami Central Senior High School
Miami, FL07.1974
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Greeting and Seating Clients
- File Management
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Clerical Support
- Professional Demeanor
- Typing Speed
- Service-oriented mindset
- Customer Service
- Attention to Detail
- Punctual and Reliable
- Team Collaboration
- Courteous and Professional
- Inventory Management
- 25-30 wpm Typing Speed
Timeline
Receptionist
AARP Foundation SCSEP
05.2024 - Current
Warehouse Worker
Kelly Services
11.2023 - 12.2023
Office Assistant
AARP Services
10.2023 - 11.2023
Product Demonstrator
Advantage Solutions
02.2023 - 09.2023
Receptionist
H & R Block Tax Services
12.2018 - 04.2019
Prime Associate
Amazon Prime Products
11.2018 - 02.2021
Event Assistant
Hard Rock Stadium
07.2017 - 12.2018
No Degree - Microsoft Office Career Specialist
Sullivan And Cogliano Training Centers
No Degree - Pharmacy Technology
Beacon Career Institute
GED -
Miami Central Senior High School