Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AccountManager

Jennifer Gabriela Lopez Soto

Sarasota,FL

Summary

Dynamic and reliable professional, excelling in customer service and efficiency. Skilled in GPS navigation and adept at fostering positive client relationships, consistently enhancing customer satisfaction. Demonstrated ability to manage time effectively, ensuring timely and accurate deliveries with a clean driving record.

Overview

3
3
years of professional experience
4
4
Certification

Work History

Delivery Driver

Spark Driver
01.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Filled out load paperwork and DOT-mandated log books.
  • Kept detailed records of deliveries and money received from customers.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Fostered positive working relationships with regular customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Inspected load security and checked for damages.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Operated light trucks to deliver loads as far as Number miles from home location.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Contributed to environmental sustainability by following eco-friendly driving practices.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Line Cook

Opal
05.2023 - 10.2024
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Grilled meats and seafood to customer specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
  • Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Plated and presented all dishes to match established restaurant standards.
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Assisted in inventory management by accurately tracking supplies and placing orders as needed.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Developed innovative, creative menu items and recipes.
  • Assisted in developing new menu items to reflect restaurant's style and standards.
  • Verified proper portion sizes to consistently attain high food quality standards.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.
  • Monitored food quality and presentation to maintain high standards.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Sourced locally grown produce to support community farmers and improve dish freshness.
  • Managed kitchen equipment maintenance, preventing unexpected downtime and preserving workflow.
  • Developed waste reduction program that became model for other restaurants in chain.
  • Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
  • Implemented system for quicker ingredient replenishment, keeping kitchen running smoothly during peak hours.
  • Increased repeat customer numbers with consistent high-quality meal preparation.
  • Fostered culture of continuous improvement, encouraging feedback and implementing suggestions for better kitchen operations.
  • Optimized food presentation, resulting in positive customer feedback and increased social media attention.
  • Enhanced kitchen efficiency by maintaining clean and organized workstation.
  • Contributed to significant reduction in cooking time by organizing more efficient kitchen layouts.
  • Assisted in budget management, helping to reduce kitchen operational costs without compromising on quality.
  • Collaborated with chef to develop new menu items, leading to increased diner interest and sales.
  • Improved team morale and productivity through effective communication and collaboration.
  • Streamlined prep work for faster meal turnaround, contributing to improved customer satisfaction.
  • Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
  • Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
  • Maintained high standards of food safety and hygiene, surpassing health inspection requirements.
  • Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
  • Reduced food waste significantly by implementing innovative inventory tracking system.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Led kitchen safety workshop, resulting in zero accidents or injuries for year.

Assistant Manager

Sailormen Inc
01.2023 - 08.2024
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Enhanced team productivity by streamlining operational processes.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Launched quality assurance practices for each phase of development
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Phlebotomist

Baptist Health South Florida
02.2022 - 01.2023
  • Organized daily work based on collection priority.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Packaged and shipped specimens to central lab daily.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Reduced patient wait times by implementing effective appointment scheduling system.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
  • Contributed to maintenance of patient records, ensuring accurate and up-to-date information was available for healthcare providers.
  • Assisted in development of phlebotomy training manual, standardizing procedures and improving training efficiency.
  • Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
  • Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Conducted blood drives in collaboration with local organizations, increasing community engagement and blood donations.
  • Enhanced patient experience by performing blood draws quickly and efficiently.
  • Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Participated in quality assurance and competency assessment initiatives.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Verified patients' identification for proper sample collection.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Reviewed and processed requisitions for laboratory tests.
  • Verified proper storage and transportation of specimens to laboratories.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Conducted venipuncture and other CT procedures.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Handled insurance verification tasks using Software and Software to validate patient insurance information.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

Medical Assistant

Baptist Health South Florida
02.2022 - 01.2023
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Improved clinical workflow with introduction of electronic health records system.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Measured patient spirometry.
  • Taught patients about medications, procedures, and care plan instructions.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Oriented and trained new staff on proper procedures and policies.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Measured patient pulse oximetry.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.

Education

High School Diploma -

Cuqui Bosch
Cuba
07.2016

Skills

  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Positive Attitude
  • Efficiency and Time Management
  • Multitasking
  • Excellent sense of direction
  • Delivery schedule development
  • Package scanning
  • Trip planning
  • Exceptional written and verbal communication skills
  • Responsible driver
  • Goods Transport
  • Local Delivery
  • Product Promotion
  • Database Management
  • Lifts up to Number pounds
  • Language Fluency
  • Shopping Orders
  • Familiarity with DOT regulations
  • Payment Collection
  • FLUENT IN LANGUAGE
  • Defensive driver training
  • Equipment Operation
  • Order Verification
  • Client Relationship Management
  • GPS Operation
  • Roads and highways knowledge
  • Map reading and navigation skills
  • Order picking and processing
  • GPS Navigation
  • Safe Driving Record
  • Clean Driving Record
  • GPS and route planning
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Problem-Solving
  • Safe Driving
  • Time management skills
  • Route Management
  • Stocking and Inventory
  • Shipping and packaging
  • Complex Problem-Solving

Certification

CPR Certification

Caregiver Certification

BloodBorne Pathogens Certification

HIPAA Certification

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Line Cook

Opal
05.2023 - 10.2024

Delivery Driver

Spark Driver
01.2023 - Current

Assistant Manager

Sailormen Inc
01.2023 - 08.2024

Phlebotomist

Baptist Health South Florida
02.2022 - 01.2023

Medical Assistant

Baptist Health South Florida
02.2022 - 01.2023

High School Diploma -

Cuqui Bosch

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