Jennifer Balentine
Conshohocken,PA
Summary
Seasoned team leader with expertise in benefit options, providers and plans. Well-versed in evaluating competing vendors to pick optimal solutions to meet company and employee needs. Forward-thinking and driven with a hands-on and analytical approach.
Additionally, in-depth knowledge of DEI work, executive administration, learning & development with a focus on training (both facilitation and execution), data management, survey creation and administration, coaching and development, and employee relationship management.
Highly experienced in information technology with HRIS systems and LMS program management. Demonstrated success in budget development and adherence.
Works well independently or in team environments. Outstanding analysis skills. Accomplished in analyzing company needs and developing long-term solutions to meet both professional and personal objectives.
Overview
12
12
years of professional experience
Work History
Benefits Manager
Resources For Human Development, RHD
2022.11 - Current
- Directly manages (3) benefit coordinators and has dotted line to other (3) benefit teams members.
- Educates staff and new hires about different benefit plans.
- Evaluates different providers offering range of services, coverages and plan options to pick optimal choice.
- Directed and controlled 403(b), medical, dental vision and voluntary benefit packages.
- Implemented HRIS system and built Benefits platform
- Oversees open enrollment processes during second quarter for over 3,000 employees.
- Designed, evaluated and modified benefits policies to keep programs current, competitive and in compliance with legal requirements.
Human Resources Specialist
Quaker Houghton
2020.12 - 2022.11
- Conducted workplace compliance training to reduce liability risks and operate effectively
- Supported global HR processes – performance management, succession planning, long-term incentive programs, and DEI
- Provided general and executive administration for global headquarters HR department as well as Executive Administration support for CHRO
- Managed content, programs, and support processes for Learning & Organizational Development globally, acting as primary resource for Learning Management System (LMS), Saba
- Maintained accurate training records and troubleshooted issues in LMS system with internal customers
- Worked to implement creative content in platform (Appical) for Global onboarding as well as individual country onboarding
- Administered global engagement surveys for over 4,000 employees globally and completed full reports - worked closely with vendor project manager, HRIS, and global HRBPs to execute successful survey process
- Analyzed issues and employed improvement processes.
- Provided troubleshooting and technical assistance in use of LMS system.
- Supported CHRO and managed global HR budget with all HR cost centers
- Conserved time and improved workflows by handling special projects and emergency solutions.
- Supported DEI Manager to develop and implement new programs based on leading inclusion and diversity practices using project management principles.
Senior Benefits Manager/Eastern PA Training Partner Manager
Greater Philadelphia YMCA
2017.04 - 2020.03
- Managed all Health and Welfare benefits for association of over 4,000 employees with emphasis on employee relations
- Solely responsible for management of all unemployment, employee leaves, FMLA, Short Term Disability and creation and oversight of employee Total Rewards Package
- Coached Business Managers on best practices for unemployment and leaves, as well as supporting all Human Resource practices
- First line for employee investigations and ER calls (calls, notes and passing off to HR Directors)
- Worked with HR Directors to create career path and new employee program for all functions
- Implemented training partner system for Greater Philadelphia YMCA in 2017 and set up all tools and practices
- Met and exceed metrics by approximately 5% in 2018 and again in 2019
- Created and delivered training to Eastern PA region (26 Associations) for YMCA Training Partner system
- Acted as Y-USA Trainer for numerous classes and workshops.
- Delivered payroll administration support and defined contribution retirement plan record-keeping requirements.
- Educated new hires about different benefit plans.
- Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
- Oversaw open enrollment processes during third quarter.
- Audited benefit programs and agreements to optimize service delivery.
- Conducted orientation sessions and organized on-the-job training with other YMCAs.
- Led daily, weekly and monthly coaching, counseling and feedback sessions.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
Office Administrator
Chester County Family Dentistry
2014.06 - 2020.12
- Managed schedules, organized office functions, and oversaw daily operations of office of 15+ employees
- Interfaced with Information Technology and Facilities teams to increase production and exceeded projections
- Created environment that functions for both front and back of production as efficiently and stress-free as possible
- Expedited staff assimilation by 20% and reduced office expenses by 15%
- Implemented office supplies inventory control, and standardized office ordering procedures
- Consulted with owners for expanding business operations
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
General Manager
Panera Bread
2012.01 - 2014.08
- Oversaw 30+ employees and 3 assistant managers for location with excess of $1 million in revenue per year
- Interviewed and hired full staff for grand opening of café and implemented systems for training
- Facilitated all technology needs for location including, but not limited to: menu and price changes, menu and printer routing, and all updates in both RosNet and KDS
- Managed P&L to contribute to flow through dollars and percentage in terms of labor, food cost and spending
- Partnered with catering to build robust client database and establish community relationships
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Orchestrated positive customer experiences by overseeing every area of operations.
Education
Master of Education - Human Resources
Drexel University
Philadelphia, PA12.2016
Bachelor of Science - Hospitality Management
University of Central Florida
Orlando, FL05.2006
Skills
- Thorough collaborator and problem solver
- Event Planning
- Facilitation Skills and Coaching
- Talent Management
- Training Needs Analysis
- Cross-Functional Collaboration
- Budget Administration
- Benefit Auditing
- Medical Insurance Understanding
- Vendor Relations
- Microsoft Office Suite
- Motivational Leadership
- 401K experience
Timeline
Benefits Manager
Resources For Human Development, RHD
2022.11 - Current
Human Resources Specialist
Quaker Houghton
2020.12 - 2022.11
Senior Benefits Manager/Eastern PA Training Partner Manager
Greater Philadelphia YMCA
2017.04 - 2020.03
Office Administrator
Chester County Family Dentistry
2014.06 - 2020.12
General Manager
Panera Bread
2012.01 - 2014.08
Master of Education - Human Resources
Drexel University
Bachelor of Science - Hospitality Management
University of Central Florida
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