Jennifer K Pope
Cincinnati
Summary
Dynamic Tax Preparer with a proven track record at Tax Center, excelling in income tax preparation and client relations. Leveraged strong organizational skills to enhance client satisfaction and ensure accurate tax returns. Committed to professional growth, I continuously adapt to emerging technologies in network support, fostering trust and reliability in service delivery.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Tax Preparer
Tax Center
01.2011 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Network Support
United Way of Greater Cincinnati
09.1982 - 07.2020
- Assisted with server and network support for special projects.
- Continuously sought opportunities for professional development, staying current with emerging technologies and techniques in the field of global network support.
- Proactively developed relationships with key stakeholders within client organizations, fostering trust in our ability to deliver reliable network support services.
- Set up and provided support for all new employees
- Data Entry for United Way campaign
-
Education
Certification - Data Entry/Keyboarding
Diamond Oak Career Development Campus
Cincinnati06-1975
Certification - Data Entry/Keyboarding
Diamond Oak Career Development Campus
Cincinnati, OH05-1978
Skills
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Data inputting Key to DISC
- Computer Operations/AS400
Certification
A+ Certification
Microsoft Applications
Office 365
Timeline
Tax Preparer
Tax Center
01.2011 - Current
Network Support
United Way of Greater Cincinnati
09.1982 - 07.2020
Certification - Data Entry/Keyboarding
Diamond Oak Career Development Campus
Certification - Data Entry/Keyboarding
Diamond Oak Career Development Campus
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