Jennifer L. Stack
Lewiston,NY
Summary
Talented Professional with over 20 years of experience and expertise in Insurance underwriting. Strong statistical analysis, quoting and negotiating skills. Well versed in preparing insurance policies and terms to manage risk and mitigate loss.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Commercial Lines Underwriter
UNIVERSAL INSURANCE PROGRAMS
Phoenix, AZ
08.2023 - Current
- Performed detailed analysis of client portfolios to ensure compliance with underwriting standards.
- Negotiated terms of agreements between brokers and insurers on behalf of the company.
- Ensured accuracy of data entered into policy administration systems by verifying all information provided by clients or their representatives.
- Participated in meetings with internal stakeholders such as sales personnel, loss control experts, IT professionals., as required by management.
- Entered and maintained risk information in various information systems.
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Reviewed company records to determine amount of insurance on single risk or group of closely related risks
- Leveraged customers' history, industry and demographic information to calculate renewal rates.
Commercial Insurance Account Manager
Mohave Transportation Insurance Company
Phoenix, AZ
03.2023 - 08.2023
- Initiate actions to add/remove equipment and/or drivers and/or coverage.
- Process customer policy change requests.
- Conduct follow up calls/correspondence to ensure completion of requests and supporting documents.
- Track and resolve failed/missing payments for insurance and/or ICSA Membership.
- Assist with compiling summary reports/status updates to leadership on customer service issues.
- Worked with insurance carriers to solve problems with coverage and payments.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Licensed Insurance Underwriter
GEICO, Government Employees Insurance
Getzville, NY
05.2013 - 03.2023
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Leveraged customers' history, industry and demographic information to calculate renewal rates.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Entered and maintained risk information in various information systems.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Made recommendations for closing accounts and performed associated follow-up.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Documented investigative findings in reports.
Customer Service Agent
GEICO, Government Employees Insurance
Tucson, AZ
11.2011 - 05.2013
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Managed high-volume of inbound and outbound customer calls.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Precisely calculated refunds, premiums and adjustments.
- Examined automobile policies with third-party liability, accident benefits and collision benefits.
- Attended training and educational seminars to enhance knowledge and credentials.
- Handled modification and updating of policies.
Insurance Sales Agent
GEICO, Government Employees Insurance
Getzville, NY
07.2007 - 11.2011
- Explained coverage options to potential policyholders, answering questions or concerns.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Exceeded company sales goals for new policies.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Offered policy guidance and management to promote asset protection.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Contacted underwriters and submitted forms to obtain binder coverage.
Education
Some College (No Degree) - Accounting And Business Management
D'Youville College
Buffalo, NYSome College (No Degree) - Business Administration And Management
SUNY Buffalo State
Buffalo, NYSome College (No Degree) - Accounting and Business Management
Pima Community College
Tucson, AZSkills
- Negotiation Proficiency
- Quoting and Pricing Policies
- Managing Risk
- Influencing Business Growth
- Analyzing Data
- Data Collection
- Renewing Policies
- Planning & Organizing
- Reliable & Trustworthy
- Active Listening
- Conflict Resolution
- Computer Skills
- Microsoft Office
- People Skills
- Good Work Ethic
- Critical Thinking
Certification
- Licensed Property and Casualty Agent
- Licensed Life and Health Agent
Timeline
Senior Commercial Lines Underwriter
UNIVERSAL INSURANCE PROGRAMS
08.2023 - Current
Commercial Insurance Account Manager
Mohave Transportation Insurance Company
03.2023 - 08.2023
Licensed Insurance Underwriter
GEICO, Government Employees Insurance
05.2013 - 03.2023
Customer Service Agent
GEICO, Government Employees Insurance
11.2011 - 05.2013
Insurance Sales Agent
GEICO, Government Employees Insurance
07.2007 - 11.2011
Some College (No Degree) - Accounting And Business Management
D'Youville College
Some College (No Degree) - Business Administration And Management
SUNY Buffalo State
Some College (No Degree) - Accounting and Business Management
Pima Community College
- Licensed Property and Casualty Agent
- Licensed Life and Health Agent
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