Jennifer Mallios Richmond

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• Developed succession planning initiatives to ensure ongoing leadership continuity within the organization. 75% of leadership positions were sourced internally that was cultivated, identified, and coached from talent pipeline.
• Reduced employee turnover rates at 122% by implementing proactive solutions addressing common issues. Providing seamless lines of communication between leaders and team members promoting a positive work environment.
• Cross collaborated with Store Director, other Executive Team Leads and Human Resource Business Partner during annual enrollment for health benefits, Mid-Year and Annual Reviews for 160 Team Members.
• Evaluated HR metrics regularly, identifying trends and making data-driven decisions for continuous improvement.

• Composed weekly schedules based on the district revenue forecast from an 8 week volume projection and capacity planning.
• Conducted monthly safety and security audits and maintained compliance for 56 consecutive weeks. Ensured company standards while implementing necessary policies and company procedures.
• Enhanced in-store morale and retention through introduction of comprehensive training and development program tailors to individual career paths to boost a positive work culture for 95 employees.
• Continuous talent recruitment to fill any recognized coverage gaps. Provided bi-weekly reviews with new team members hired under 60 days to see growth and observe any perceived challenges from new hire's perspective to provide constructive feedback to leaders.
• Conducted regular performance evaluations for staff members, identifying areas for growth and development.
• Featured in Old Navy Visual Newsletter for July 2019 Back to School visual set.

• Cultivated a positive and progressive environment for a 42 person team to ensure optimal productivity and achieve metrics as a district training location for the company.
• Increased store revenue from $800k to $1.3 million by managing financial aspects of store operations, decreasing overtime payroll from 6.7% to 1.89%, and produced a 68% increase in our NPS from our team's population pool.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Hosted weekly calls in partnership with District Leader while providing a heavy emphasis on credit card activation and loyalty.