Jennifer Nicole Monroe

• Team member of Jacksonville’s top and original vinyl wrap company. Work as graphic designer for team offering wide range of products, delivering results to customers seeking varieties of customer vinyl solutions for small and large business. Services include vehicle wraps, water craft wraps, custom vinyl graphics, wall wraps, floor wraps, vehicle paint protection film, window tinting, and powder coating
• Designed product layouts, templates and unique branded looks.
• Completed in-depth product design tests using updated software tools.
• Worked with clients to gather and define requirements, establish scopes and manage project milestones.
• Designed corporate brands by designing cohesive looks between elements.
• Created digital image files for use in digital and traditional printing methods.
• Applied knowledge of production to create high-quality images.
• Created designs and collaborated with technical team to complete projects.
• Created broad range of work using various design techniques.
• Met with customers to present mockups and collect information for adjustments.
• Completed final touches for projects before rollout.
• Researched trends and projected industry changes to capitalize on emerging opportunities.
• Employed design fundamentals when selecting typography, composition, layout and color in design work.
• Developed creative design for print materials, banners and signs.

• Spearheaded all facets of customer service assuring steady flow of daily operation; ensured peak operational levels of all vital equipment and working supplies.
• Audited documentation to identify errors and documented findings for review and action.
• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Communicated with management about trends in customer calls to help team efficiency and success.
• Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
• Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
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• Recruited to add value to organization with skills in the field of art, and sales, while further enhancing creative skills in accordance with organizational objectives.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Worked in sales and product consultant for local frame shop for artists, art enthusiasts, and practical clientele; Executed customer’s graphic design needs.
• Effectively communicated with customers about account changes, new framing products or services and potential framing accessory upgrades.
• Delivered prompt service to prioritize customer needs.
• Facilitated framework orders and completed accurate to meet aggressive deadlines.

• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
• Responsible for "re-creation" of LDC identity. To include, branding, print and reconstruction and design of company website.
• Served as advisor to CEO, on marketing projects and benefits. Served as committee member for public relations and various benefits (Dive for a Cure, U.S. Navy SEAL Foundation).
• Communicated effectively with team members to deliver updates on project milestones and deadlines.
• Spearheaded collaborative efforts to bring products to market.
• Monitored market trends and competitor performance to update promotional strategies.
• Boosted customer base penetration using creative promotional approaches.
• Set goals and formalized policies to maximize team performance and keep project on-task.
• Reviewed new opportunities to drive business strategy at planning sessions.

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Job responsibilities included proficient use in Illustrator, Flash, Fireworks, Dreamweaver, and Photoshop, as well as writing and project management. Specifically, I was part of a team that maintained online catalog products, corporate website content (E-commerce, CMS, blog and social media content:

• Responsible for creative direction for current ADS Catalog. Catalog contained over 500 color pages. Catalog presented a fresh and current look and is published annually.
• Key player in redesigning, launching and maintenance of ADS Informational website. This site educated prospective military, law enforcement and various government agencies on services that ADS offers. This resulted in increased customer sales and relations, both home and abroad.
• Responsible for managing information for ADS Oracle based on-line catalog and on- line store. With this option, opportunity for increased customer relations and company revenue was significantly increased.
• Spearheaded translation of ADS print catalog into Adobeʼs Scene 7. As a result, end user was benefited with user- friendly interactive catalog and successful retention of ADS customers.
• Completed in-depth product design tests using updated software tools.
• Developed display, marketing and packaging materials to support product branding strategies.
• Researched trends and projected industry changes to capitalize on emerging opportunities.
• Applied creative expertise to present marketing concepts.
• Developed creative design for print materials, banners and signs.
• Created broad range of work using various design techniques.
• Created designs and collaborated with technical team to complete projects.
• Completed final touches for projects before rollout.
• Applied knowledge of production to create high-quality images.
• Liaised with other departments to discuss ideas and create unified goals.

• Employed as contracted Flash production artist building Interactive Courseware for Department of Defense.
• As lead artist, successfully produced projects from inception to completion.
• Produced device and software interactive simulations for interactive courseware.
• Constructed interactive and animations based on writers' concepts and ideas through storyboards.
• Worked in team environment with writers, Quality Control, and Audio departments, and Project managers and coordinators.
• Conceptualized and Designed Custom Flash based web page for 3rd party affiliate.
• Designed print collateral for 3rd party affiliates.
• Assisted in quality control efforts before delivery of products.
• Debugged audio and graphical faults from writers and Quality Control department.
• Assisted with flash developers on building interactive device and software simulations.
• Suggested enhancements to product design that would improve user experience.
• Documented each step in product's design process for use in manuals.
• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
• Tested functional compliance of company products.