Jennifer Nicole “Nikki” Lewis
Wilkesboro,NC
Summary
- Friendly and enthusiastic Registered Nurse with over fifteen years of experience caring for patients of all ages and stages of life. Effective at collaborating across disciplines to meet patients' needs. Expertly handles conflicts and assists patients, family members, and staff make appropriate care decisions. Knowledgeable about disease management protocols and nursing standards. Highly experienced and well-trained in wound assessment and management with latest treatment techniques and equipment with certification in hyperbaric oxygen operations, compression wraps, and wound vacs. With remote and telephonic case management skills and eagerness to learn new nursing techniques and skills to improve patient care and outcomes through education and compassion.
Overview
18
18
years of professional experience
Work History
RN Case Manager
Medcost
09.2023 - 10.2025
- Coordinated patient care plans, ensuring comprehensive services aligned with individual needs.
- Monitored patient progress, adjusting interventions to optimize outcomes and enhance quality of life.
- Collaborated with interdisciplinary teams to facilitate effective communication and holistic care strategies.
- Educated patients and families on disease management, treatment options, and available resources.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed patients recovering from medical or surgical procedures.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
RN, Wound Care
Atrium Wake Forest Baptist Health at Wilkes Medical Center
09.2018 - 09.2023
- Measured skin areas weekly and documented findings in EMR.
- Followed up with physician to report on new skin problems and obtain new orders to treat conditions.
- Explained complex medical terminology in easy-to-understand language for patients and caregivers.
- Adhered to strict HIPAA regulations, maintaining confidentiality in data and patient matters.
- Modified patient treatment plans as indicated by patients' responses and conditions.
- Completed detailed patient intakes, including documenting patient histories and current vitals.
- Reported signs of patient abuse and neglect to appropriate authorities.
- Maintained accurate, detailed reports and records.
- Readied rooms, supplies and instruments for upcoming procedures and expected patients.
- Educated patients, family members and caregivers on conditions and treatment protocols to aid in compliance and improve outcomes.
- Prepared patients for physician examinations and treatments, answered questions and offered emotional support.
- Consulted and coordinated with healthcare team members to assess, plan, implement and evaluate patient care plans.
- Completed skin-related treatments on patients to address pressure wounds and bacterial infections.
- Completed wound care treatments per provider orders, with adherence to protocols, documenting response to treatments.
- Sought insurance prior authorizations for application of skin substitutes, negative pressure wound therapy, hyperbaric oxygen treatments, and supplies.
- Coordinated wound care treatment with home health and skilled nursing facility staff.
RN Case Manager
PruittHealth Hospice - Wilkes
07.2016 - 12.2017
- Educated patients and their family on Hospice plan of care along with signs/symptoms during the end of life process.
- Managed pain and symptoms of end of life with assistance from medical director.
- Provided holistic care to patients and their families during end of life process.
RN ASU/PACU
Wilkes Regional Medical Center
06.2013 - 08.2016
- Educated patients and families from birth and up on impending surgical procedures including what to expect before, during, and after surgery.
- Completed pre-op procedures, such as IV insertion, surgical site cleansing, and other pre-op preparations according to surgeons requests.
- Provided post anesthesia care to patients from birth and up.
- Monitoring airway and providing immediate post-op pain control while ensuring patients comfort and stability to be transferred to a room or home.
- Educated patients and families on at home post-op care.
RN
Wilkes Regional Medical Center
07.2010 - 06.2013
- Registered Nurse on medical/surgical/pediatric unit.
- Provided care to patients of all ages from birth and up.
- Provided basic medication administration via proper route and dosage as ordered by physician.
- Monitored patients for stability to be discharged home or for emergency situations and determined patients need for further medical intervention along with seeking orders and appropriate implementation of those orders from physician.
- Provided education to patients and their family on admission and discharge.
CNA
Wilkes Regional Medical Center
12.2007 - 07.2010
- Provided personal care including bathing, dressing, changing, and monitoring patients on a medical/surgical/ pediatric unit under RN supervision.
- Assisted RN with obtaining vital signs and specimens within the CNA scope of practice.
Education
Certification - Hyperbaric Oxygen Chamber Operator
Healogics
Jacksonville, FL07.2019
Associate of Applied Science - Nursing
Wilkes Community College
Wilkesboro, NC05.2010
Skills
- Multitasking
- Excellent phone skills
- Compassionate
- Hard working
- Care planning
- Patient assessments
- Monitor vital signs
- Analytical thinking
- Active Listener
- Caring
- Insightful
- Goal oriented
- Patient care
- Wound care
- Public speaking
- Coordination
Timeline
RN Case Manager
Medcost
09.2023 - 10.2025
RN, Wound Care
Atrium Wake Forest Baptist Health at Wilkes Medical Center
09.2018 - 09.2023
RN Case Manager
PruittHealth Hospice - Wilkes
07.2016 - 12.2017
RN ASU/PACU
Wilkes Regional Medical Center
06.2013 - 08.2016
RN
Wilkes Regional Medical Center
07.2010 - 06.2013
CNA
Wilkes Regional Medical Center
12.2007 - 07.2010
Certification - Hyperbaric Oxygen Chamber Operator
Healogics
Associate of Applied Science - Nursing
Wilkes Community College