Jennifer Q. Kennedy
Atlanta,GA
Summary
Customer Service-Office Administrator Organized, outgoing, and, committed customer service associate, who is skilled with excellence in customer service abilities and team oriented skills. I am also a friendly, knowledgeable representative in all areas of service delivery with skills in office programs and clerical duties. Hardworking Transportation professional maintains tight schedules, secure loads and meet customer demands in high-volume environments. Good communicator and planner with analytical and critical thinking skills. Current [State] license and clean driving record. Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time.
Experienced with managing team dynamics and ensuring optimal performance in counter operations. Utilizes strong organizational skills to maintain efficiency and order. Track record of effective leadership and customer service enhancements.
Hard-working and trustworthy [Job Title] prepared to contribute service-minded and dedicated attitude to dynamic [Type] service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Ticket Counter Supervisor Manager
Prospect Airport Services
05.2021 - Current
- Greet Customers also help out to scan customer boarding pass so they be able to check in on time to catch their Fight on time to they Gate location area And also Make sure they check Baggage's and luggage's
- Supervised team of Members of employees in how to establishment there work go, maintaining positive and productive atmosphere to enhance employee experience.
- Redesigned training for new employees to decrease training time how the really works
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent communication between team members by hosting weekly meetings discussing goals progress challenges faced during the week.
- Managed multiple tasks in high-volume environment.
- Greeted customers with smile and provided helpful suggestions.
- Processed customer orders and accurately entered into order system.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined counter operations for increased efficiency through regular staff training and procedure updates.
Transport Driver
GCA Transportation Driving Services
02.2017 - Current
- Drive, stage, and park cars in the return area and check in also within the open field QTA area.
- Enter customers’ car codes on the 3rd floor for reservations into the company computer system.
- Direct traffic for incoming and outgoing cars in QTA area.
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
- Inspected vehicles before and after trips to verify safe and reliable operation.
Customer Service Representative Fleet Driver
Auto Zone Distribution Center
04.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Fleet Driver
Avis Budget Group
09.2022 - 01.2024
- Continuously improved personal driving skills through additional training, certifications, and adherence to industry best practices.
- Trained new drivers on best practices for safe driving techniques, vehicle maintenance procedures, and company policies related to transportation services offered.
- Maintained accurate delivery records with diligent documentation of routes, times, and cargo details.
- Participated in regular safety meetings with fleet management and other drivers to discuss ongoing concerns, share experiences, and review updated policies or procedures.
- Increased customer satisfaction by providing professional service, prompt communication, and addressing concerns in a timely manner.
- Ensured compliance with transportation regulations by keeping updated on laws, maintaining necessary certifications, and attending training sessions.
- Developed strong relationships with clients by delivering exceptional customer service throughout the entire transportation process.
- Collaborated with team members to streamline processes for better organizational productivity within the fleet department.
- Submitted required daily, weekly and monthly compliance reports.
- Maintained acceptable driving record, current driver's license and applicable endorsements.
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected load security and checked for damages.
- Fostered positive working relationships with regular customers.
Graduate Computer Trainee
Herzing University
06.2015 - 04.2016
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Coordinated with hardware and software vendors to obtain warranty services, external technical support and replacement products.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Store Customer Service/Cashier
Walmart
10.2015 - 03.2016
- Greeted customers and responded to informational requests.
- Scanned items and checked pricing on cash register for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick work and used scanned of different items products and type up credit card numbers on cashier machine handing money taking WIC Vouchers and food stamps.
- Work out at the checkout customer service center helping customer.
- Work as apparel associate with clothes dealing customer and also taking up purchase items from bens back of store doing returns around store placing back department section.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
CERTIFICATION Office Administration
Atlanta Job Corps Center
10.2014 - 03.2015
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Documented and routed business correspondence to manage office paperwork.
- Processed financial documents, contracts, expense reports and invoices.
- Provided employee onboarding services and supported department members to increase productivity and performance.
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.Processed bank deposit slips, payroll check processing, and cash register experience.
- Completed administrative functions ranging from typing to document filing.
- Developed reports using Microsoft office programs such as Excel, Power Point, and Word.Processed bank deposit slips, payroll check processing, and cash register experience.
- Self-motivated, with a strong sense of personal responsibility.
Retail Clerk
Goodwill Industries of North Georgia
08.2012 - 10.2012
- Arranged and cleaned store shelves to comply with safety requirements.
- Organized and sorted merchandise based on colors, and areas of needs.
- Attended periodic staff meetings to keep abreast of policy changes and gave valuable input.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
Computer Technology Assistant (Intern)
Atlanta of City Hall
06.2009 - 08.2009
- Aided clerical staff by answering multi-line telephones and taking messages.
- Entered data into the computers as well as scanned and copied files as needed.
- Stacked, sorted and delivered incoming mail to staff.
- Assessed end-users'' needs in order to recommend appropriate hardware or software upgrades that would enhance their daily work productivity.
- Delivered detailed reports on technology-related initiatives, supporting informed decision-making among senior leadership team members.
- Led employee training sessions on various software platforms, enhancing overall organizational competency in technology usage.
- Configured and tested new software and hardware.
- Sorted and organized files, spreadsheets, and reports.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Coordinated the installation of new hardware components, minimizing downtime and ensuring seamless integration into existing systems.
Customer Service Representative
Party City
01.2002 - 01.2003
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Maynard H. Jackson High School
Atlanta, GA05.2009
Skills
- Passenger assistance
- Supervision
- Local traffic laws
- Safety-focused
- Inspecting loads
- Assisting dispatch
- Defensive Driving
- Computer configurations
- Workplace safety
- Policy enforcement
- Excellent work ethic
- Team player
- Cleaning and organization
Accomplishments
- Acknowledged by management for [Area of recommendation].
- Received [Name of Award] for commitment to [Area of commendation].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Professional
Certification
- [Area of expertise] License - [Timeframe]
- [Area of certification] Training - [Timeframe]
Interests
- Participating in cultural exchange programs and homestays
- Volunteer Travel
- Train Travel
- Documenting and sharing travel experiences
- Enjoy creating and following travel blogs and valors
- Road Trips
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative Fleet Driver
Auto Zone Distribution Center
04.2023 - 01.2024
Fleet Driver
Avis Budget Group
09.2022 - 01.2024
Ticket Counter Supervisor Manager
Prospect Airport Services
05.2021 - Current
Transport Driver
GCA Transportation Driving Services
02.2017 - Current
Store Customer Service/Cashier
Walmart
10.2015 - 03.2016
Graduate Computer Trainee
Herzing University
06.2015 - 04.2016
CERTIFICATION Office Administration
Atlanta Job Corps Center
10.2014 - 03.2015
Retail Clerk
Goodwill Industries of North Georgia
08.2012 - 10.2012
Computer Technology Assistant (Intern)
Atlanta of City Hall
06.2009 - 08.2009
Customer Service Representative
Party City
01.2002 - 01.2003
High School Diploma -
Maynard H. Jackson High School
Similar Profiles
Anastasiia HedzykAnastasiia Hedzyk
Wheelchair Agent at Prospect Airport ServicesWheelchair Agent at Prospect Airport Services
Kennedy PerkinsKennedy Perkins
Passenger service assistant at Prospect Airport ServicesPassenger service assistant at Prospect Airport Services
Davion HeniganDavion Henigan
Wheelchair Agent at Prospect Airport ServicesWheelchair Agent at Prospect Airport Services