Jennifer R. Bailey
Ft. Washington,MD
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving professionals. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. History of meeting organization goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Unit Supervisor, Court Operations
District Court of Maryland for Prince George's County
10.2024 - Current
- Directed daily court operations, maintaining alignment with legal standards and procedural requirements.
- Enhanced case management processes to boost workflow efficiency and curtail delays.
- Fostered professional growth and improved team performance by 75%.
- Implemented process improvements that streamlined administrative tasks and improved service delivery.
- Minimized employee turnover rate through impactful leadership communication and team-building initiatives.
- Delivered consistent results by setting clear expectations and holding team members accountable for their performance.
- Proactively identified areas of improvement within the Assignment section, implementing corrective actions to prevent future issues from arising.
- Plans and coordinates, supervises, and evaluates the work of assignment section. Informs staff of procedural and rule changes and updated forms. Attend supervisor meetings.
- Trains staff on court procedures and practices, automated systems, filing, and office equipment.
- Oversees and performs a variety of clerical functions, such as entering case data into automated systems, and filing case related documents.
- Provides information to the public, attorneys, co-workers, other agencies, judges and staff in person, email, and telephone.
- Recommended modifications to procedures and systems to improve processing time, accuracy, and efficiency.
- Provides summary data to Division Chief for inclusion in management reports, including quality and productivity.
- Assesses problems, issues, and conflicts and resolves or recommends solutions. Makes staff adjustment to ensure all areas are proportionately staffed in relation to caseload.
- Closes out the cash registers at the end of the day and verifies register balances of funds received by cashier in addition to safe deposits.
- Assists in hiring, training, cross training, schedule, counsel, and discipline subordinate staff.
- Serves as liaison between the court and other agencies.
- Grants and denies leave. Processes employee timecards. Prepares employee performance appraisals annually for a team of 10.
Judiciary Clerk
District Court of PG County
01.2018 - 10.2024
- Apply strong leadership talents & problem-solving skills to maintain team efficiency & organize workflows
- Maintain compliance with judiciary policies, objectives, & communication goals
- Maintain VOP/Shielding dockets/calendars for all judges.
- Assist with establishing & maintaining approximately 7000 domestic violence, extreme risk, & peace order cases annually
- Maintain the flow of documents & cases funneled between appropriate clerks & judges
- Handled database management for cases & returns of service
- Responded to high-volume inquiries from general public regarding court appearance, trial dates, & judicial procedures
- Assisted newly hired clerks in learning about domestic violence procedures, performance strategies, & customer service techniques
- Review complaints, petitions, motions, & pleadings to aid in determining admissibility & compliance with standards
- Enter motions from attorneys, petitions, & schedule hearing dates in DV office system
- Work closely with District Court Judges regarding modifications, appeals, violations to orders, case status, & continuances.
Co-Teacher
Cedar Tree Academy
08.2012 - 01.2018
- Work with lead teacher to provide instruction to students
- Support teacher in guiding learning process toward 85% achievement by supporting effective planning and organization for instruction
- Share commitment to success of mission, goals, and objectives of Cedar Tree Academy culture
- Demonstrate exceptional classroom techniques which include: art of questioning, clarity of assignments, communication in large and small groups and with individual students, atmosphere of mutual respect, independent thought and expression, and student and teacher experiences
- Work cooperatively with parents and generate parents’ confidence
- Provide classroom atmosphere based on principles of firm, fair, and consistent practices, respect for individual children, and development of responsible citizenship
- Use technology effectively for instruction, record keeping and other administrative tasks, and communications.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assessed hundreds of students' assignments to check quality and completeness before submission for grading.
Education
M.A - Paralegal Studies
George Washington University
Washington, DC2020
M.A - Criminal Justice
Norfolk State University
Norfolk, VA2009
B.S - Criminal Justice
University of MD Eastern Shore
Princess Anne, MD2005
Skills
- Fact compilation
- Self-Management
- Data Management
- Knowledge of civil procedure
- Training and Development
- Problem-Solving
- Attention to Detail
- Customer Service
- Decision Making
- Flexibility
- Interpersonal Skills
- Reading Comprehension
- Proofreading
- Stress Tolerance
- Technical
Timeline
Unit Supervisor, Court Operations
District Court of Maryland for Prince George's County
10.2024 - Current
Judiciary Clerk
District Court of PG County
01.2018 - 10.2024
Co-Teacher
Cedar Tree Academy
08.2012 - 01.2018
B.S - Criminal Justice
University of MD Eastern Shore
M.A - Criminal Justice
Norfolk State University
M.A - Paralegal Studies
George Washington University