Jennifer Whipple
Punta Gorda,FL
Summary
Dedicated Customer Service Representative with proven expertise in inventory management and payment processing. Consistently recognized for delivering exceptional service and enhancing customer satisfaction on the golf course, and other previous jobs.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Coral Hospitality
Venice, FL
11.2011 - Current
- Delivered beverages to golfers on course, ensuring timely service.
- Managed inventory of drinks and snacks, restocking supplies regularly.
- Engaged with customers to deliver exceptional service, enhancing overall experience.
- Processed payments accurately and efficiently, ensuring smooth transactions.
- Tabulated sales to reconcile with cash, checks and credit card transactions to close out cart daily.
- Organized beverage cart for optimal accessibility, improving customer satisfaction.
- Checked IDs and restricted underage customers from purchasing alcoholic beverages.
Key Manager, Server, Bartender, Certified Trainer
Outback Steakhouse
Port Charlotte, Florida
05.1998 - 02.2020
- Managed daily restaurant operations, ensuring smooth workflow and service quality.
- Trained and mentored staff on customer service and food safety standards.
- Boosted sales through effective merchandising and consistent restocking of high-traffic items.
- Attended trade shows and conventions as required in order to stay abreast of industry developments.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Delivered exceptional customer service in a fast-paced dining environment.
- Maintained knowledge of menu items and daily specials for accurate recommendations.
Secretary
Florida West Coast Physical Therapy
Sarasota, Florida
10.2007 - 12.2011
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Assisted with patient intake and ensured accurate documentation of medical information.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Assisted with accounts receivable and accounts payable functions.
- Updated contact lists on a regular basis; created new contacts as needed.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Managed multiple calendars and contacts using computer software.
Assistant Manager
Express Clothing Store
Fort Myers, Florida
10.2002 - 02.2004
- Assisted in managing daily store operations and employee schedules.
- Trained staff on customer service standards and product knowledge.
- Coordinated visual merchandising to enhance store presentation and appeal.
- Implemented promotional strategies to boost sales during seasonal events.
- Oversaw inventory management, ensuring accurate stock levels and organization.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Collaborated with management on training programs for new hires.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Riverside High School
Painesville, OH06-1995
Skills
- Point of sale systems
- Inventory management
- Customer engagement
- Payment processing
- Beverage cart operations
- Customer relationship management
- Been recognized in many positive feedback
- Customer request for service
- My motto is to go above and beyond expectations and Wow the guests
- Recognized by a Florida Golf magazine as their employee of the month
- Also, employee of the month at my current job for rescuing a golfer who fell in a pond while golfing, with gators around
Timeline
Customer Service Representative
Coral Hospitality
11.2011 - Current
Secretary
Florida West Coast Physical Therapy
10.2007 - 12.2011
Assistant Manager
Express Clothing Store
10.2002 - 02.2004
Key Manager, Server, Bartender, Certified Trainer
Outback Steakhouse
05.1998 - 02.2020
High School Diploma -
Riverside High School