Jenniffer Cepeda
Yonkers,NY
Summary
Dynamic leader with extensive experience at Elite Eye Care, adept in optical knowledge and fostering teamwork. Excelled in negotiating supplier contracts, achieving sales targets, and enhancing customer service. Proven track record in employee motivation and problem-solving, ensuring high-quality eye care solutions. Achieved consistent cost savings and store efficiency, demonstrating exceptional organizational and communication skills.
Overview
5
5
years of professional experience
Work History
Optical Store Manager
Elite Eye Care
03.2022 - Current
- Negotiated contracts with suppliers which resulted in cost savings without compromising on quality or selection of products available instore.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Achieved sales targets consistently by motivating team members and implementing effective sales strategies.
- Enhanced store appearance by maintaining a clean, organized, and visually appealing environment.
Optician Sales
Elite Eye Care
10.2021 - 03.2022
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Technician
Elite Eye Care
01.2021 - 10.2021
- Promoted preventative eye care practices among patients by sharing relevant information on healthy habits for optimal vision maintenance over time.
- Collaborated with optometrists to develop customized treatment plans for patients with specific vision needs.
- Worked closely with insurance companies to process claims accurately and expedite reimbursements for patients.
- Increased clinic efficiency by effectively handling multiple tasks, such as scheduling appointments and managing inventory.
- Ensured timely processing of eyewear orders by diligently tracking shipments and promptly notifying patients upon arrival.
- Provided exceptional customer service by addressing any concerns or questions regarding eye care procedures or products.
- Educated patients on proper contact lens usage and care, reducing instances of related complications from improper handling practices.
Receptionist
Elite Eye Care
07.2019 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- checked insurances
Education
Bachelor of Science - Psychology
Lehman College
The Bronx, NY05-2022
Skills
- Optical knowledge
- Employee Evaluation
- Scheduling abilities
- Frame adjustments
- Insurance processing
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
- Excellent Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Optical Store Manager
Elite Eye Care
03.2022 - Current
Optician Sales
Elite Eye Care
10.2021 - 03.2022
Technician
Elite Eye Care
01.2021 - 10.2021
Receptionist
Elite Eye Care
07.2019 - 01.2021
Bachelor of Science - Psychology
Lehman College
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