JENNIFFER TRUJILLO
Las Vegas,NV
Summary
Seasoned EVS Supervisor with a proven track record at ARIA Resort & Casino Las Vegas, enhancing team productivity and guest satisfaction through effective scheduling coordination and quality assurance. Skilled in workplace safety and team building, I excel in elevating employee engagement and operational standards, achieving continuous improvement in service delivery.
Overview
17
17
years of professional experience
Work History
EVS Supervisor
Mandalay Bay
Las Vegas, NV
07.2023 - Current
- Performed regular inspections of areas serviced by EVS personnel to ensure quality standards are met.
- Ensured that proper safety protocols were followed to protect both staff and patients from potential hazards.
- Implemented corrective action plans where appropriate for employees who fail to meet expectations.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Resolved conflicts among staff members in a professional manner.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
EVS Supervisor
ARIA Resort & Casino Las Vegas
Las Vegas, NV
06.2021 - 05.2023
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Performed regular inspections of areas serviced by EVS personnel to ensure quality standards are met.
- Ensured that proper safety protocols were followed to protect both staff and patients from potential hazards.
- Assessed employee performance through observation, discussion and review of metrics.
- Provided direction, training, coaching, and guidance to EVS personnel on job duties and responsibilities.
- Assisted with interviewing prospective candidates for open positions within the EVS department.
- Responded promptly to emergency situations requiring immediate attention.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created work schedules based on projected workloads while ensuring adequate coverage is provided at all times.
Housekeeping Manager
ARIA Resort & Casino Las Vegas
Las Vegas, NV
05.2012 - 06.2021
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Managed a team of 14 personnel in a busy hotel with 60 suites.
Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Assigned task for completion, inspect work, and resolve housekeeping complaints promptly. - Oversaw housekeeping dispatch, answering guests and team member calls.
- Conducted key and radio inventory on a daily basis.
Guest Room Attendant
Wynn Resorts
Las Vegas, NV
03.2008 - 05.2012
- Performed deep cleaning of rooms and suites to company standards.
- Reported damage or theft of hotel property to management.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Checked room status daily to ensure accuracy of records in the property management system.
Education
High School Diploma -
Silverado
Las Vegas, NV06-2001
Skills
- Workplace safety
- Scheduling coordination
- Environmental services
- Waste management
- Team building
- Employee engagement
- Consumer Assistance Skills
- Inter-department collaboration
- Task assignment
- Employee evaluations
- Quality assurance
Timeline
EVS Supervisor
Mandalay Bay
07.2023 - Current
EVS Supervisor
ARIA Resort & Casino Las Vegas
06.2021 - 05.2023
Housekeeping Manager
ARIA Resort & Casino Las Vegas
05.2012 - 06.2021
Guest Room Attendant
Wynn Resorts
03.2008 - 05.2012
High School Diploma -
Silverado
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