Jennifier Harrison
McHenry,IL
Summary
Experienced with configuring and optimizing Epic Ambulatory systems to improve clinical efficiency. Utilizes deep understanding of healthcare IT workflows to support seamless operations. Track record of providing comprehensive training and support to end-users, ensuring effective system use.
Training professional prepared to elevate organizational learning and development initiatives through innovative and effective training solutions. Skilled in curriculum development and employee engagement, ensuring alignment of training programs with business goals. Focused on fostering team collaboration and delivering impactful results, adaptable to evolving needs and challenges.
Overview
14
14
years of professional experience
4
4
Certification
Work History
Instructional Designer (Remote)
Northwestern Medicine
Chicago, IL
06.2019 - Current
- Directed design and development of digital virtual and instructor-led training programs for 8 EpicCare modules.
- Designed and developed curricula, job aids, assessments, and eLearning modules for healthcare providers and clinical staff.
- Translate complex Epic workflows into clear, intuitive learning materials.
- Deliver virtual and blended training sessions using Teams and Zoom.
- Mentor trainers to elevate instructional quality.
- Coordinate training schedules and communication across practices.
- Support go-live activities via virtual office hours and digital workflow tools.
- Developed and delivered comprehensive training programs to enhance staff competencies.
- Analyzed ambulatory workflows to enhance patient care and optimize system performance.
- Collaborated closely with other analysts in the design, testing, and implementation of specialized projects that addressed unique organizational needs.
Lead Certified Medical Assistant
Northwestern Medicine
Grayslake, IL
08.2012 - 06.2019
- Led on boarding and training for Medical Assistants across multiple specialties.
- Created training documentation and job aids supporting clinical operations.
- Delivered accurate clinical support including intake and documentation.
- Ensured compliance with clinical protocols and Epic documentation standards.
- Led team of 6 medical assistants in delivering patient care and improving service delivery protocols.
- Streamlined patient intake processes, enhancing workflow efficiency and reducing wait times.
Education
Bachelor of Science - Health Sciences
Kaplan University
Davenport, IA11-2012
Skills
- Instructional strategies
- Training program development
- Course material creation
- Virtual classroom
- Clinical workflow analysis
- Team player attitude
- Multitasking proficiency
- EHR implementation experience
- End-user training development
- Epic ambulatory certification
- EpicCare Ambulatory expertise
- End-user training
Accomplishments
- Achieved Leading Others by completing Leading with Excellence Certificate Program with accuracy and efficiency.
- Achieved Service Excellence by completing Professional Development Essentials Certificate Programwith accuracy and efficiency.
- Achieved Ready to Lead by completing Leading Through Change and Transition with accuracy and efficiency.
Certification
- Epic Accredited Ambulatory Analyst (2025)
- Epic Accredited Wisdom Analyst (2025)
- EpicCare Ambulatory Principal Trainer (2019)
- Dorothy/Comfort Principal Trainer (2023)
- Beacon Credentialed Trainer (2020)
- Kaleidoscope Credentialed Trainer (2020)
Timeline
Instructional Designer (Remote)
Northwestern Medicine
06.2019 - Current
Lead Certified Medical Assistant
Northwestern Medicine
08.2012 - 06.2019
Bachelor of Science - Health Sciences
Kaplan University