Jennika Olivares
Reno,NV
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Olive Garden. Proven ability to enhance guest experiences through effective multitasking and warm engagement. Adept in cash handling and POS operation, consistently achieving high satisfaction ratings while maintaining a positive and professional demeanor in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden
Reno, NV
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Improved dining experience by providing prompt, attentive service to guests.
Order Picker
Turn 14 Distribution
Reno NV
10.2022 - 10.2023
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Online Personal Shopper
Walmart
Reno, NV
06.2021 - 08.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Participated in team meetings and staff training sessions.
Food Service Worker
Wendy’s
Reno, NV
03.2019 - 05.2022
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
Education
North Valleys High School
Reno, NV06.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Point of sale operation
- Tableside etiquette
- Item promotion
- Daily specials memorization
- Food and beverage pairings
- Multitasking and organization
- Calm demeanor
- POS operation
- Positive guest interactions
- Positive and professional
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking
- High energy and stamina
- Cool under pressure
- Excellent communication
Timeline
Server
Olive Garden
10.2023 - Current
Order Picker
Turn 14 Distribution
10.2022 - 10.2023
Online Personal Shopper
Walmart
06.2021 - 08.2022
Food Service Worker
Wendy’s
03.2019 - 05.2022
North Valleys High School