- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Reading
- Personal Development and Self-Improvement
Jenniphere H Denis
Miami,FL
Summary
Dynamic and results-oriented professional with a proven track record at Target, where enhanced client retention and improved customer satisfaction through exceptional service delivery and effective complaint handling. Skilled in complex problem-solving and training delivery, bring a blend of innovative decision-making and empathetic customer service to every role. Communicative Service Advocate with the belief that the customer is always right. Committed to ensuring each customer has a pleasant experience and is satisfied with the products and services that were paid for. Courteous and warm with exceptional personal and customer service talents. Demonstrated to quickly learn and effectively apply new knowledge and skills.
Overview
7
7
years of professional experience
Work History
Service Advocate
Target
05.2022 - Current
- Supported team members, fostered collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
Receptionist
DHL
02.2018 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed approximately around 20 incoming calls per day.
Education
GED -
Sheridan Technical College
Hollywood, FL05.2023
Skills
- Decision-making skills
- Customer service background
- Complaint Handling
- Complex Problem-Solving
- Innovative
- Training delivery
Accomplishments
- Improved customer satisfaction
- Consistently met and exceeded goals
Interests
Timeline
Service Advocate
Target
05.2022 - Current
Receptionist
DHL
02.2018 - 12.2022
GED -
Sheridan Technical College
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