Joseph Votta
Allen,TX
Summary
Organized and detail-oriented Client Service Associate with a proven track record of providing exceptional customer service. Experienced in effectively managing relationships with diverse clientele. Seeking a challenging role to contribute my strong work ethic and dedication.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Verizon Wireless Corporation
Allen, Texas
12.2023 - 01.2024
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to consistently improve customer service, achieving a customer satisfaction rating of over 90%.
Assistant Dispatcher
UPS Freight
Pompano Beach, FL
12.2019 - 01.2021
- Assigned drivers to routes based on customer needs, driver availability, and load capacity.
- Maintained records of daily deliveries and pick-ups including route numbers, destinations, and cargo type.
- Worked closely with drivers to resolve any issues that arise during their shift.
- Generated reports for management regarding the status of deliveries and pick-ups.
- Tracked shipments from origin to destination in order to inform customers of estimated arrival times.
Calvary Scout
United States Armed Forces
Fort Hood, TX
07.2012 - 11.2015
- Conducted reconnaissance missions, gathering intelligence on enemy positions and movements.
- Maintained situational awareness of the battlefield environment by observing terrain, weather conditions, and potential threats.
- Performed maintenance on assigned weapons systems, including machine guns, rifles, grenade launchers, and antitank missiles.
- Supervised junior scouts during field exercises or combat operations ensuring safety protocols were followed at all times.
- Assisted with the preparation of reports detailing observations from scout missions or patrol activities.
Education
Bachelor of Science - Biology
Texas State University
San Marcos, TX05-2020
Skills
- Data Acquisition
- Analytical Report Creation
- Detail-Oriented Data Management
- Call Management Skills
- Information Security
- Training development aptitude
- Adaptive team player
- Microsoft Office programs
References
References available upon request.
Timeline
Customer Service Representative
Verizon Wireless Corporation
12.2023 - 01.2024
Assistant Dispatcher
UPS Freight
12.2019 - 01.2021
Calvary Scout
United States Armed Forces
07.2012 - 11.2015
Bachelor of Science - Biology
Texas State University
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