Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Jennsy Moreno

Sarasota,Florida

Summary

Motivated Housekeeper with work experience in industrial cleaning services. Dedicated to completing tasks on time and surpassing expectations. Works hard to maintain impeccable levels of cleanliness. Responds to guest needs to drive satisfaction and repeat business. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

3
3
years of professional experience

Work History

Housekeeper

siesta inn and suites inc
Sarasota, FL
12.2023 - Current
  • Observed proper use of chemicals when cleaning various surfaces.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Ensured that all health standards were met during cleaning operations.
  • Responded to requests from guests regarding housekeeping needs.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Followed safety procedures when handling hazardous materials.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Provided information about hotel services upon request from guests.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Service Cashier

pastrie Duzce
Bogota D.C, CUNDINAMARCA
04.2021 - 12.2021
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Offered customers carry-out service at completion of transaction.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Greeted customers promptly and responded to questions.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Balanced cash drawers at the end of each shift.
  • Resolved customer complaints in a professional manner.
  • Answered customers' questions and provided information on store procedures or policies.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Checked personal identifications during alcohol and tobacco sales.
  • Provided excellent customer service by helping customers locate items they were looking for.

Education

High School Diploma -

Alfonso Reyes Echandia
Colombia, Bogota
12-2018

Skills

  • Laundry Management
  • Infection Control
  • Guest Relations
  • Safe Cleaning With Chemicals
  • Customer Service
  • Window Cleaning
  • Guest Amenity Replenishment
  • Guest Services
  • Payment Collection
  • Product Recommendations
  • Positive and Professional
  • Customer Satisfaction

Languages

English
Limited

Affiliations

  • i like learn more about the english in my free time

Timeline

Housekeeper

siesta inn and suites inc
12.2023 - Current

Customer Service Cashier

pastrie Duzce
04.2021 - 12.2021

High School Diploma -

Alfonso Reyes Echandia

Similar Profiles

CREATE PROFILE
Jennsy Moreno