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Jenny Abrantes
Customer Service
Wayne,NJ
Summary
Motivated professional with extensive experience in office support across various industries. Demonstrates exceptional customer service and decision-making skills, consistently applying a strong work ethic and initiative. Adaptable and quick to learn, effectively navigating new environments and challenges. Committed to continuous learning and professional development.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Fence Pro by Bruno LLC
Wayne
07.2024 - 04.2026
- Coordinated scheduling of appointments for clients and staff to optimize time management.
- Maintained organized filing system for customer records and company documents, ensuring easy access and retrieval.
- Tracked timelines and deliverables for project management, contributing to project alignment and accountability.
- Trained new administrative staff on office procedures and software usage.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Sales associate
Sherwin Williams
Parsippany
11.2012 - 05.2015
- Guided customers in selecting products for projects, enhancing their shopping experience.
- Ensured stock of inventory for repeat customers, fostering loyalty and satisfaction.
- Placed large commercial orders and ensured products were delivered in a timely fashion..
Lead cashier
American Eagle Outfitters
Paramus
12.2009 - 10.2012
- Trained new employees in cashier duties, fostering team competence and service quality.
- Promoted credit card and rewards programs to customers, increasing customer engagement and loyalty.
- Streamlined checkout process for customers, enhancing overall shopping experience.
Education
B.F.A. - Illustration
William Paterson University
Wayne, NJ05-2015
Skills
- Customer support services
- Customer relationship management
- Office software management
- Microsoft Word
- Adobe design tools
- Scheduling management
- Time management
- Multitasking
- Quick learning
- Attention to detail
- Verbal communication
Languages
Spanish
Professional
Portuguese
Limited
Timeline
Administrative Assistant
Fence Pro by Bruno LLC
07.2024 - 04.2026
Sales associate
Sherwin Williams
11.2012 - 05.2015
Lead cashier
American Eagle Outfitters
12.2009 - 10.2012
B.F.A. - Illustration
William Paterson University