Jenny Carpenter
Starbucks
NAMPA,ID
11
years of professional experience
Experienced in team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain a positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Work History
Shift Supervisor
5 Years 4 Months- Supervised daily operations, ensuring efficient workflow and high-quality customer service standards.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Trained and mentored new team members, fostering a collaborative work environment.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Conducted regular quality checks on beverages and food items, ensuring adherence to company standards.
- Resolved customer complaints promptly, improving overall guest experience and loyalty.
- Delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Guest Associate
2 Years 10 Months- Managed cash handling and balanced registers at shift end.
- Constrained in various areas within the organization so as to provide coverage during staff shortages or peak periods.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member
1 Year 9 Months- Delivered exceptional customer service in a fast-paced environment, ensuring satisfaction.
- Operated kitchen equipment and tools efficiently, maintaining safety and quality standards.
- Collaborated with team members to streamline food preparation processes; thereby enhancing workflow efficiency.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
No Degree - Early Childhood Education
High School Diploma
Skills
Cash handling
Customer service management
Operational compliance
Team performance management
Problem-solving
Inventory management
Task management
Verbal and written communication
Task management
Team collaboration
Timeline
Shift Supervisor
Starbucks
07.2021 - CurrentRead More
Guest Associate
Target
09.2018 - 07.2021Read More
Crew Member
Round Table Pizza
09.2015 - 06.2017Read More
Arizona State University
No Degree from Early Childhood Education
Read More
San Benito High School
High School Diploma
Read More