Efficient operations coordinator with a proven track record in team collaboration. Known for exceptional problem-solving and conflict resolution skills, contributing to enhanced customer satisfaction and streamlined operations.
Overview
15
15
years of professional experience
Work History
Dispatcher
Taylor's Towing
Topeka, KS
08.2025 - Current
Coordinated towing operations efficiently, ensuring timely response to customer requests.
Utilized dispatch software to track vehicle locations and optimize routes for drivers.
Communicated effectively with drivers to relay real-time updates and instructions.
Assisted customers in understanding services, providing clear information about towing procedures.
Adapted quickly to changing circumstances, demonstrating flexibility in high-pressure situations.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Sanitor
Frito-Lay
Topeka, KS
10.2023 - 12.2023
Operated sanitation equipment to maintain cleanliness and hygiene standards in production areas.
Collaborated with team members to implement efficient cleaning schedules and procedures.
Conducted routine inspections of sanitation practices, identifying areas for improvement.
Enhanced cleanliness by thoroughly sweeping, mopping, and sanitizing various surfaces in public spaces.
Shift Lead
SMX Staff Management
Topeka, KS
01.2023 - 10.2023
Supervised daily operations to ensure compliance with safety and quality standards.
Trained and mentored new team members on operational procedures and best practices.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Personal Care Assistant
Resource Center for Independent Living
Topeka, KS
10.2010 - 03.2023
Assisted clients with daily living activities, enhancing independence and well-being.
Provided emotional support and companionship, fostering positive relationships with clients.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.