Jenny Curtis
Eufaula,OK
Summary
Qualified individual with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
Overview
20
20
years of professional experience
Work History
Office Administrator
Total Rehab
10.2023 - Current
- Greet guests at front desk and engage in pleasant conversations while managing check-in process.
- Perform patient intake including all necessary forms, medical history, medications, and insurance
- Enhance customer satisfaction by providing efficient and professional front desk services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- scheduling and confirming all appointments for 6+ therapists
- Maintain electronic and paper filing systems for easy retrieval of information.
- Track office supplies and restock low items to keep team members on-task and productive.
- Maintain general cleaning of office in line with company cleanliness standards.
- Interact with customers by phone, email, or in-person to provide information.
- Maintains patient care database by entering new information as it becomes available
- Handle sensitive information with discretion while managing confidential employee records and company documents securely.
- Conduct thorough insurance verifications to ensure accurate patient eligibility and coverage details.
- Assure timely verification of insurance benefits prior to patient procedures or appointments.
- Assist patients with understanding personalized insurance coverage and benefits.
- Manage insurance authorization processes to ensure compliance with regulatory standards.
- Ensure continuity of care for patients by tracking expiring authorizations and initiating renewals as needed.
Office Manager
Sonny's Grocery
11.2021 - 10.2023
- Recruiting and training new employees
- Assisting cashiers with returns, voids, and exchanges
- Ordering items weekly to stock the store
- Inputting price changes, weekly ads, and in-store promotions
- Handling customer service questions, complaints, and special orders
Caregiver
.
10.2013 - 11.2021
- Created and balanced household budget
- Planned and prepared meals daily
- Transported children to and from appointments, school, and extracurricular activities
Certified Pharmacy Technician
Boomer Solutions
10.2011 - 10.2013
- Worked with insurance companies to resolve claims and obtain payments
- Verified and filled medications for up to 500 patients a day
- Received incoming drug inventory and reported discrepancies
Office Manager
Eufaula Food Market
12.2005 - 10.2011
- Delivered expert customer service to store patrons and assisted in locating desired items
- Assisted with price checks and other inquiries
- Completed thorough opening, closing, and shift change procedures
Education
High School Diploma -
Eufaula High School
Eufaula, OK05-1998
Skills
- Customer Service
- Complaint Resolution
- Good Listening Skills
- De-escalation Techniques
- Detail Oriented
- Multitasking Abilities
- Positive Attitude
- Communication Skills
- Creative Problem-Solving
- Supervisory Skills
- Data Entry and 10-Key
- Adaptability
- Excellent Work Ethic
- Organizational Skills
- Time management
Education
other
Timeline
Office Administrator
Total Rehab
10.2023 - Current
Office Manager
Sonny's Grocery
11.2021 - 10.2023
Caregiver
.
10.2013 - 11.2021
Certified Pharmacy Technician
Boomer Solutions
10.2011 - 10.2013
Office Manager
Eufaula Food Market
12.2005 - 10.2011
High School Diploma -
Eufaula High School